Job Description

Myclient, a leading and well-known company based in Durban North requires a competent and qualified Senior IT Systems Engineer to join their team in Durban.
The position is reporting to the Group IT Manager.
PURPOSE OF THE JOB
The primary responsibility of the Snr. IT Systems Engineer, development and support of technology infrastructure, hardware, software and office systems support and distribution, systems performance management and technology integration of functions
Provides engineering support in network operations.
REQUIREMENTS
Qualifications
A+ , N+
MCSE/ITP,
VMware,
Networking,
IT related diploma/degree
Matric Certificate ESSENTIAL
Knowledge
Knowledge of operating systems including
o Desktop operating systems (Windows)
o Windows NT, 2000, 2003, 2008, 2010, 2013 Server Platforms
o Active Directory
Knowledge of Mac operating systems beneficial
Good knowledge of the Microsoft Office suite
Knowledge of Microsoft Exchange, Outlook and Pop3
Knowledge of networking including:
o Hubs, routers, switches and cabling Infrastructure
o Networking of LAN and WAN architectures
Knowledge of SQL beneficial
Excellent Communication Skills
In depth and specialised knowledge of networking including:
o Hubs, routers, switches and cabling
o Windows NT, Windows 2000, Linux, Unix, Active Directory and Desktop operating systems
Expert knowledge of the Microsoft Office suite of products
Exposure to Management Information Systems
Experience
6 to 8 year(s) work experience in a Corporate Environment
6+ year(s) work experience in a Snr IT related technical position
General
SA Citizens only
Must be Criminal Clear
Must reside in the Greater Durban area or be willing to relocate at own cost
DUTIES (not limited to)
IT Support
Performs system backups and recovery
To provide technical, server and general desktop and system support for the allocated divisions and regions to ensure that users are able to work effectively on the H&C systems
Maintains data files and monitors system configuration to ensure data integrity
Log calls and provide support and feedback/follow ups to users, Helpdesk and Management
Ensures that uptime requirements are met
Monitor routers, email servers and attend to connectivity issues across the WAN
Network Administration and configuration
Work with different regions to ensure that any enhancements in Information Technology development is implemented and is consistent across all regions with good practice
Positive attitude, goal-oriented, and ability to work with minimal supervision
Maintain calls on Helpdesk System
Provide telephonic support to users
Offers desktop/laptop support to users
Provides printer support
Installs new desktop, laptops and printers
Perform user administration on servers and infrastructure
Provides 1st, 2nd and 3rd line support on applications and systems
Implement new technologies and systems when required
Install and configure servers
Ensure that backup procedures are in place
Assist with user support
Disaster recovery procedure and protocols
Designing and implementing firewall solutions
Implement and maintain security procedures
Training of all users
Support of all users
Manage bandwidth between VOIP and Date requirements
Project Support
Participate in Group IT projects. This might require some after hours work to minimise impact on users
Install, configure and maintain Desktops and systems for business projects (usually off site)
Provide support during office hours and after hours on business projects
General IT Administration
Liaise with External Service Providers for support
Assists with troubleshooting, backup and archiving of user and server data
Recording, tracking and reporting of inventory management of software, hardware, licenses and other IT supplies in accordance with policies and procedures
Promotes responsible usage and care of corporate equipment
Adherence to best practise guidelines as communicated to the IT team
All Hardware and Software installation
Troubleshooting and problem solving of Servers and systems.
Ensuring all desktops, printers and servers are serviced regularly and kept in good running order.
Standardise installations
Document maintenance schedule
Maintain full set of support software
Monitoring and management of storage.
Perform regular maintenance on servers.
Monitoring of servers performance.
Servers troubleshooting.
Performing of regular backups as per data
Documented data recovery plan
Managing and Maintaining of installations and cabling
Ensuring neatness and correctness of patching
Network troubleshooting
Ensuring that documentation of network id kept up to date and accurate
Installation, Manage and Monitoring of comms lines and report or repair problems.
Manage and maintain PABX system and connectivity
Ensure Asset management and license tracking software is kept up to date and accurate.
Ensure security of services, network and data in accordance with company policies and producers
Recording and control of software licenses
Improvement of technical and systems skills
Coordination of end user training
Provide user training
Install and setup new users
Oversee end user training

Skills Required