Senior It Support & Technical Lead
Johannesburg, Gauteng, South Africa
Job Description
Key Responsibilities:
- Be the technical lead for escalations, complex troubleshooting, and solution design
- Plan and implement infrastructure projects from start to finish
- Review and improve client environments for performance, security, and efficiency
- Bring automation and structure to MSP operations
- Manage and mentor the support team, ensuring tickets are actioned on time
- Maintain documentation, processes, and best practices
- 5+ years in a senior IT support/technical lead role
- Strong track record with Windows Server, Hyper-V, firewalls, networking, VoIP, and cloud
- Experience designing and implementing technical solutions
- Scripting skills (PowerShell preferred)
- Excellent communication and leadership skills
- Driver's license & own vehicle
- Relevant certifications (MCSE, CCNA, etc.) -- advantageous
- Windows & Windows Server (AD, DNS, DHCP, Hyper-V, Group Policy, etc.)
- Networking (LAN/WAN, VLANs, advanced TCP/IP, switching, wireless)
- FortiGate Firewalls (configuration, troubleshooting, optimisation)
- 3CX VoIP systems
- Microsoft 365, Teams, SharePoint, Entra, Azure
- Backup & Security solutions (AV, EDR, SOC, patching)
Skills Required
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Job Detail
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Job IdJD1612770
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned