Job Description

Job Title:

Senior IT Support Technician (Client Site - Part-Time)

Location:

Client Site

Working Hours:

9:00 AM - 2:00 PM, Monday, Tuesday, and Thursday (Minimum 3 days per week)

Reports To:

IT Service Manager / Regional IT Lead

Employment Type:

Part-Time / Contract

Job Overview

Entle Kreative Solutions

is seeking a

Senior IT Support Technician

who will be

stationed at the client's premises

to provide hands-on, day-to-day technical support across all IT systems and equipment. The technician will serve as the primary on-site point of contact, ensuring seamless coordination between the client's users, remote support teams, and third-party vendors. This role is critical in maintaining operational efficiency, minimizing downtime, and ensuring high user satisfaction levels.

Key Responsibilities1. On-Site Technical Support (Client Site)

Provide in-person technical support for desktops, laptops, printers, peripherals, and network devices located at the

client's site

. Troubleshoot and resolve operating system, hardware, and connectivity issues. Perform on-site maintenance tasks such as patching, component replacement, and local troubleshooting. Provide support for industrial IT endpoints to ensure operational continuity. Coordinate with remote/global IT teams and external vendors to resolve escalated issues. Offer basic support for the client's local ERP environment (SAP/R11), including installation, configuration, and troubleshooting.

2. General IT Services

Administer and maintain

Active Directory

accounts, permissions, and group policies. Manage endpoint protection systems and antivirus compliance. Support

data backup and recovery operations

and verify successful execution. Maintain the

on-site IT asset inventory

and assist with lifecycle management. Troubleshoot and optimize

Wi-Fi and LAN

connectivity within the client's environment. Ensure compliance with corporate IT policies and security standards.

3. Service Level Management (SLA)

Respond to and resolve

critical issues within 4 hours

of escalation. Maintain on-site availability during scheduled hours (9 AM-2 PM, Mon/Tue/Thu). Be reachable for remote coordination and on-site escalations when required.

4. Performance and Reporting

Log all actions, troubleshooting steps, and resolutions in the

client's centralized global ticketing system

. Ensure

100% accuracy

in ticket documentation with timestamps, personnel details, and resolution notes. Submit

monthly summary reports

, covering: Total tickets opened and closed Average response and resolution times Recurring issues or root cause patterns Backup success and patch compliance status

5. Qualifications and Experience

Minimum Requirements

5-10 years

of professional IT support experience, preferably in a

corporate or industrial client environment

. Strong technical understanding of end-user computing, networking, and IT infrastructure. Proven ability to work independently at a

client site

, while maintaining regular communication with remote teams.

Required Certifications (Copies to be Provided)

Cisco:

CCNP Enterprise or higher

VMware:

VCP-DCV or higher

Microsoft:

Certified Azure Administrator / SQL DBA Associate

ERP:

SAP/R11 - Installation, basic configuration, and troubleshooting

6. Technical Competencies

Expertise in Windows Server, Microsoft 365, and Active Directory management. Solid understanding of networking (TCP/IP, VLANs, VPNs, DHCP, DNS). Proficiency with virtualization technologies (VMware vSphere). Basic SQL database administration experience. Knowledge of endpoint protection, backups, and patch management. Exposure to ERP systems (SAP/R11) in an industrial or manufacturing setup is advantageous.

7. Soft Skills

Strong communication and interpersonal abilities. Excellent analytical and troubleshooting skills. Professional demeanor with the ability to represent the company effectively on-site. Self-driven and reliable, capable of working without direct supervision. Strong organizational skills with attention to detail and documentation.

8. Reporting and Communication

Reports directly to the

IT Service Manager

or designated

client liaison

. Expected to maintain continuous communication with

remote/global IT support teams

. Participates in monthly service reviews and performance evaluations.
Job Type: Part-time

Pay: R18000,00 - R22000,00 per month

Expected hours: No less than 60 per week

Work Location: In person