Senior It Service Delivery Manager

Johannesburg, Gauteng, South Africa

Job Description

Your duties & responsibilities

  • Motivates staff, communicates clear expectations, holds staff accountable to deadlines
  • Provides coaching and constructive feedback and recognition when appropriate
  • Work in partnership with the Australian team to recognize high performers and propose relevant training initiatives.
  • Plan, assign and oversee the activities of professional and technical personnel involved in the analysis, design, development, testing and implementation functions required to modify/create new software applications and/or install, implement and integrate software purchased from outside vendors
  • Anticipate and recognise project scope changes, risks and constraints during project execution
  • Review and approve all changes to production environment ensuring proper business sign-off occurs
  • Provide guidance in the development of project documentation, inclusive of functional/technical requirements, test plans and implementation plans
  • Promote Agile mindset and delivery practices
  • Manage a team including hiring, reviews, and remediation recommendations
  • Recognise opportunities to improve process efficiencies and works with the team through execution
  • Review and analyse existing and proposed system business processes to ensure efficiency and effectiveness of those programs
  • Ensure employees adhere to departmental (both existing and emerging) policies and procedures

Skills Required

IT
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Job Detail

  • Job Id
    JD1547567
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned