Job Description

:
The opportunity to be part of a rapidly expanding global health and life insurance organisation exists for an experienced Senior Sales Support Consultant. This regulated business operates across 120+ countries worldwide delivering innovative insurance solutions to individuals and multinational corporations. A proven track record in supporting Business Development Managers and Underwriters is critical in being considered for this role.
You will be responsible to ensure seamless quoting, onboarding, renewals, and administrative support for their distribution partners. You will be the conduit between brokers, the BDMs, Compliance, and Operations, ensuring that processes run efficiently, always prioritising excellent client service
This is an in-office opportunity (option to work hybrid may be considered) to work with an innovative and collaborative team.
Responsibilities:
In this role your stellar command of the English language in both written and spoken formats is a minimum requirement.

• ?Prepare sales documentation and ensure accuracy of information.

• Provide excellent customer service support to both internal stakeholders and clients.

• Assist in the resolution of sales-related queries to ensure a smooth and efficient sales process.

Quoting & Pre-Sales Support

• Ensure all required information is complete before submitting quote requests.

• Prepare and submit quotes on behalf of BDMs when needed.

• Create and manage quote references in the system.

• Allocate quotes to the Underwriting team and monitor turnaround times.

• Provide regular updates and reports to BDMs and underwriters.

• Generate quotes for brokers.

Quote Acceptance & Renewals

• Request proposals for accepted quotes and track distribution progress.

• Submit system update requests for confirmed deals.

• Compile KYC documentation and coordinate with Operations until finalised.

• Keep BDMs updated on deal status.

• Manage renewal processes, liaising with brokers and Operations to gather information.

• Follow up on invoicing and payment confirmations.

Onboarding & Policy Administration

• Coordinate onboarding documentation with brokers and Operations.

• Monitor onboarding progress and support BDMs as required.

• Follow up on invoicing and payment issues.

• Assist with applications, policy queries, and troubleshooting.

Mailbox & Query Management

• Manage incoming emails from 3-4 busy inboxes

• Redirect claims, commissions, or assistance queries to the relevant teams and ensure resolution.

• Respond to general enquiries or escalate where necessary.

General Administration & Reporting

• Provide ad-hoc administrative support to BDMs.

• Coordinate TOBA matters with Compliance.

• Record competitor intelligence.

• Maintain organised filing systems and ensure accurate data entry.

• Prepare reports

• Take comprehensive meeting minutes with the support of Co-Pilot.

Requirements

• Proven experience working in the insurance or financial services industry

• Non negotiable: 5 - 10 years' experience in insurance administration and sales support, or account management.

• Preferable: exposure to employee benefits, group life, or medical insurance

• Familiarity with underwriting and compliance processes.

• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).

• Confident working across international markets

• Preferable: Completed relevant tertiary qualification

• Intermediate experience with MS Office Suite (Word, Excel, Outlook)

• Excellent attention to detail

• Proven track record of quality communication ability

• Exceptional written and verbal communication skills

• Respect for timelines and experience with deadline management

• Self-motivated

• Strong problem-solving ability and proactive follow-up.

• Comfortable working with data, reporting, and systems.

• Professional, client-focused, and collaborative approach.

Benefits

• Hybrid working arrangement or full time in-office with flexibility

• Supportive and collaborative culture

• Competitive benefits (medical aid contribution, group life cover, annual performance bonus)

• Growth opportunities

Skills Required