Job Description

MAIN PURPOSE OF THE JOB:
The main purpose of this position is to build and support the Global Infrastructure environment that enables the business to perform their day-to-day activities. This role involves monitoring systems, troubleshooting issues, implementing upgrades, and ensuring the overall reliability and performance of IT systems. Additionally, the analyst will actively participate in and lead infrastructure-related projects to enhance and expand the organization's IT capabilities. This is a highly technical role where your duties will include hands-on delivery of day-to-day tasks and providing technical guidance to users. PREFERRED EXPERIENCE AND QUALIFICATIONS:

• BSC IT, BTech, or equivalent
• An understanding of SQL Databases (advantageous)
• An understanding of Cloud Technology (advantageous)
• Understanding of GDPR / ISO27001 / POPI advantageous

TECHNICAL REQUIREMENTS:

• Windows Server technologies
• Server virtualization
• Active Directory Domain Services
• Microsoft Exchange Server
• DNS
• Understanding of GPO (Group Policy)
• Microsoft SQL Server
• Microsoft 365 suite
• Vulnerability management
• IP Routing and Switching technologies (advantageous)
• Firewall Administration (advantageous)
• MS Cloud (Azure, Exchange Online, Entra ID) (advantageous)
• Azure Resource Manager (ARM) or other Infrastructure as Code (IaC) experience
  (advantageous)
• PowerShell (advantageous)
• Exposure to Visio (advantageous)

ESSENTIAL FUNCTIONS & RESPONSIBILITES:

• Support and maintain applications within the scope of the position
• Comply with standard processes and procedures documentation
• Diagnose and analyse problems in a timely and professional manner
• Execute tasks assigned by team leader or via service requests assigned to team
• Monitor all production application components to ensure high availability
• Contact development teams to assist in incident resolution in relation to system alerts
• Maintaining relationships with key strategic partners and customers
• Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
• Act as an escalation point for regional IT problems

Please consider your application unsuccessful if you have not received a response within two weeks of applying.