Job Description

Job Summary
p
Company offering
strong
extraordinary expeditionary
/strong
routes in
strong
northern Tanzania
/strong
, connecting guests with unscripted adventures in the
strong
Serengeti
/strong
is currently recruiting for a
strong
Senior Travel Designer.
/strong
br
br
The candidate will be responsible for creating and managing
strong
travel arrangements
/strong
, providing
strong
exceptional customer service
/strong
, handling
strong
reservations
/strong
, and overseeing
strong
travel consulting and management tasks.
/strong
br
br
While the role is based in
strong
Cape Town
/strong
, flexibility for remote work is available.
/p
p
strong
Duties:
/strong
br
br
Sales development
br
Start to finish luxury market bookings focussed on East Africa
br
Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the client's trip is booked and planned perfectly.
br
Ensuring all relevant reservations systems are and any other internal systems not mentioned.
br
Handle Accommodation, flights transfer & touring bookings.
br
Book relevant tickets as required.
br
Book relevant accommodation
br
Ensure all booking details pull through accordingly once confirmation emails are received.
br
Handle queries on various matters.
br
Process any additional changes/updates after confirmation to the itinerary.
br
Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in
br
strong
/strong
br
strong
Requirements:
/strong
br
br
At least 5+ years' experience in luxury travel or hospitality industry
br
Bachelor's degree in hospitality management or Tourism
br
strong
In-depth product knowledge East Africa, particularly Tanzania and Kenya.
/strong
br
Travel Consulting, Travel Management, and Travel Arrangements skills
br
Customer Service and Reservations experience
br
Strong attention to detail and organizational skills
br
Excellent communication and interpersonal abilities
br
Knowledge of safari destinations and wildlife conservation
br
Problem-solving skills and ability to work under pressure
br
Proven track record in customer relationship management and developing travel products and services, specifically in the inbound tourism sector.
br
Computer literate (Microsoft Office, email, Internet).
br
Excellent written and verbal communication skills in English.
br
Familiarity with TourPlan, WISH, or other booking / operating systems.
/p
HotelJobs
Recruiter

Skills Required