Job Description

Join one of South Africa's leading inbound travel brands, operating bespoke journeys and seamless experiences for travellers from around the world. We are seeking a Senior Inbound Operations Consultant with exceptional attention to detail, a passion for excellence, and the ability to deliver flawless execution at every touchpoint.
As a Senior Group Operations Consultant, you will take full ownership of operating confirmed group itineraries. You will ensure every detail reflects the standards of excellence our brand is known for, working closely with suppliers, partners, guides, and customers to create experiences that exceed expectations.
Key Responsibilities include, but are not limited to:

• Manage the full operational process for confirmed group itineraries across South and Southern Africa
• Coordinate all arrangements with precision, ensuring that each journey runs effortlessly from arrival to departure
• Liaise with suppliers to confirm services, manage logistics, and handle special requests
• Deliver exceptional service, anticipate needs, and maintain a calm, solutions-driven approach under pressure
• Support and guide team members to uphold consistent service standards
• Collaborate with contracting, sales, and proposals teams to maintain excellence in delivery and customer satisfaction

Requirements

• Minimum 5 years' experience in inbound group travel operations (South and Southern Africa experience essential)
• Deep knowledge of South and Southern Africa's destinations, travel products, and experiences
• Exceptional communication, coordination, and customer service skills
• Impeccable attention to detail, professionalism, and presentation
• Proficiency in travel systems and Microsoft Office
• A passion for travel and personal commitment to excellence

If you take pride in delivering world-class group travel experiences and thrive in an environment where excellence is non-negotiable, we invite you to apply.
Preference will be given to candidates from designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), our internal recruitment policy, and our employment equity plan.

Skills Required