Job Description

Location: Office based Durban or JHB, with option of flexibility through hybrid model.

Job Title: Senior Inbound Consultant

Purpose of role:

Coordinate and project manage the logistics around booking of accommodation, transfers, tours, excursions, flights and car hire to meet the client's expectations, as well as managing and coordinating the clients on the ground travel experience ensuring you are adhering to reservation, invoice, payment, and cancellation terms and conditions.

2. Reports to: Team Leader

3. Responsible for (Subordinates): None

4. Required Qualification and Experience:

• Matric NQF Level 5
• Travel and Tourism Diploma (NQF Level 6)
• 3- 5 years travel industry experience essential
• Exposure to Airline/Travel reservations systems

5. Key Competencies (Knowledge, skills, attributes, abilities):

FUNCTIONAL

• MS Office
• Tourplan
• Financial Acumen - debits, credits, invoicing
• GDS
• Southern African Product Knowledge
• Knowledge of Travel Industry Airline, Tourism and Hospitality procedures and processes

PERSONAL

• Quality Orientated - Sets standards for excellence.
• Attention to Detailed - Prompt and accurate
• Decisive
• Reliable
• Self Assured
• Multitask
• Prioritisation of work - Manage time
• Positive attitude and behaviour

9. Duties, Tasks and Responsibilities:

• Interpret client's specifications and requirements and suggest suitable travel itineraries and costings to ensure the clients on the ground experience meets their expectations. Acknowledge your agent as an individual and build trust through providing reliable, prompt, and courteous communication.
• Maintain a consistent high standard of service and communication with internal and external customers and deliver on commitments. Engage and communicate with customers, suppliers, team leader and extended team in a professional, empathetic, credible and polite manner
• Manage the travel file and provide accurate, credible, and prompt costings, confirmations and travel documentation within prescribed deadlines.
• Make reservations and provide costs to agent with due care and attention to detail in Tourplan in line with appropriate internal company processes, adhering to the provisional booking, invoicing and cancellation conditions prescribed by the supplier.
• Issue itineraries and tickets for the final travel arrangements within prescribed time limits and subject the travel file to a final check to verify accuracy with operations
• Accurately invoice bookings within prescribed deadlines to ensure agent statements are correct.
• Maintain positive booking/service profits by managing costs and avoidance of errors
• Development and maintenance of product knowledge, system knowledge and understanding of company processes and procedures to deliver on client and agent expectations

Should you meet the above criteria please can you email your cv to kendall@proappoint.co.za

Pro Talent