Job Description

Title: Senior ICT Service Technician (Multi-Skilled / Specialist / Team-Leader)Area: NewcastleIndustry: IT / CCTV / PABX / Telecommunications / PhotocopiersRef No.: TRG 2306Salary: Market related TCTC avail/neg (TBC)Start Date: As soon as possibleType: PermanentAn exciting opportunity exists for a highly experienced and multi-skilled Senior ICT Service Technician to join a well-established ICT solutions provider in Newcastle.

• The successful candidate will operate in a senior, hands-on capacity, offering support across multiple technology platforms and client environments.
• This role suits a dynamic team leader with strong technical capabilities across ICT, CCTV, PABX, telecommunications, and office automation.

DUTIES & RESPONSIBILITIES:

• Act as a Multi-skilled Technician / Specialist
• Install, repair, service and support:

• CCTV Systems
• PABX / VoIP
• Telecommunication Systems
• Photocopiers and Office Automation
• ICT Infrastructure and Networking
• Provide technical leadership and mentorship to junior technicians.
• Work closely with the Service Supervisor on planning, scheduling, client service and escalation matters.
• Maintain a CRM system for logging work, updates and reporting.
• Conduct preventative maintenance in line with service standards.
• Attend to field service calls and complete jobs at client sites.
• Carry out equipment installations, network setups and troubleshooting.
• Assist with technical support, training, and on-site testing.
• Ensure proper documentation of tasks, fault reports and service sheets.
• Travel as required to client sites.
• Must be physically fit and able to manage heavier office automation hardware.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

• Matric / Grade 12
• Tertiary qualification or ICT technical trade (adv)
• Valid Drivers Licence
• Minimum 5 years relevant field service experience
• Strong exposure to a variety of systems including:

• CCTV / Security Surveillance
• ICT Support & Networking
• PABX / VoIP Solutions
• Telecoms Infrastructure
• Photocopier and OA Hardware
• Strong installation, networking, and fault-finding skills.
• Experience in setting up print/scan to folder/email functionality.
• Good knowledge of technical manuals, diagrams and part catalogues.
• Proven ability to work independently and lead a team.
• Must reside in or near Newcastle.

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• We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

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