Job Description

Position:

Senior Housekeeping Supervisor

Reports To:

Executive Housekeeper

Location:

Pepperclub Hotel

Department:

Housekeeping

Employment Type:

Full-Time

Senior Supervisor -

Core Responsibilities:

Conduct daily checks of all

public areas

and

VIP rooms

to ensure cleanliness and readiness. Oversee

turndown shift

operations, supervising room attendants during evening service. Manage the

collection and counting of stock

, including all guest supplies, OE (Operating Equipment), and bedroom linen. Ensure accurate

punching (inputting)

of OE and stock sheets into the system (computer literacy required - further training may be needed). Oversee and assist with

stocking of all bedroom linen, guest supplies, and OE stock

. Ensure

stock takes

are completed on time, with all data accurately captured and submitted by the set deadline.

Staff & Operational Management:

Supervise operational housekeeping staff; follow up on

staff absenteeism

, arrange replacements, and

notify the Head of Department (HOD)

. Address

guest complaints

promptly; investigate issues, provide solutions, and give feedback to the

Executive Housekeeper and Hotel Manager

.

Facilitate disciplinary actions

with the HOD as required (training required in disciplinary procedures). Delegate tasks such as: Vacuuming of passages Cleaning of windows and public areas Daily housekeeping duties and special assignments Ensure

daily attendance registers

are completed and signed by all present staff. Manage

daily allocations

, ensuring the notice board reflects all relevant notes (e.g., VIP arrivals, special requests).

Communication & Reporting:

Immediately escalate any concerns regarding

rooms, staffing, linen, or equipment

to the Executive Housekeeper -- not after a delay. Communicate all operational issues or guest-related concerns directly to the

Executive Housekeeper or Hotel Manager

. Assist in completing

Matrix reports

related to carpet cleaning, voile changes, and other operational needs.
Job Type: Permanent

Pay: From R120000,00 per year

Experience:

Houskeeping Supervisor: 1 year (Required)
Work Location: In person