Job Description

Job Classification

REQ 141997 - Busi Radebe

Job Post End Date: 26 September 2025
Job Family
Marketing, Communication and Research
Career Stream
Market Research and Customer Insights
Leadership Pipeline
Manage Others

Job Purpose

To influence the understanding and thinking of customer and consumer behaviour through foresight and leadership; customer insight; market and customer analytics; governance; consulting and advisory to enable business to achieve its objectives.

Job Responsibilities

Comply with internal and external governance requirements; policies; procedures and standards to minimise risk to all stakeholders. Manage resources and deliverables through project management disciplines to meet business objectives. Meet client needs by developing proposals and presentations. Continuously improve processes to enhance the operations of the team. Identify; manage and partner with vendors to ensure the delivery of high-quality outputs. Develop the market and customer insights strategy and plan by understanding business strategy and client insights. Design; develop and implement research and insight projects by engaging and collaborating with internal and external stakeholders. Address business needs by proactively identifying opportunities to initiate strategic projects. Collaborate with internal and external stakeholders to identify research solutions to projects. Contribute to resolution of strategic issues by acting as the advisory / consultative function. Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilizing suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.). Address issues raised in culture surveys by participating in the development and implementation of action plans. Create a client service culture through various required interventions. Support and encourage staff to participate and support corporate responsibility initiative. Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement

People Specification

Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees Preferred Qualification
Bachelor of Commerce: Honours , Bachelor of Commerce: Honours - Business Management
Minimum Experience Level
5 - 7 years managing a research function and exposure to financial services

Technical / Professional Knowledge

Budgeting Change management Client service management Client service principles Communication Strategies Consumer behaviour Governance, Risk and Controls Organisational systems Principles of project management Behavioural Competencies
Communication Decision Making Innovation Business Acumen Guiding Team Success Continuous Improvement Planning and Organizing Delegation and Empowerment
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Please contact the Nedbank Recruiting Team at +27 860 555 566