Senior Group Manager Transactional Quality
Job Description
Primary Duties & Responsibilities
Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients
Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management
Predictive SLA monitoring & reporting
Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement
Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits
Digitalization of Quality Assurance Delivery - embed Digital tools to strengthen audit mechanism
Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential)
Foster a spirit of continuous learning & collaboration across teams
Qualifications
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Grade12/Matric
Graduates/ Post Graduate
Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality
Lean Six sigma Black belt certified (Master black belt preferred)
Experience in automation of aspects of Quality function
Knowledge & experience of Agile methodology & demonstrate a digital mindset
Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values
Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change
Job Location
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Job Detail
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Job IdJD1473842
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned