Job Description

Closing Date: 2025-12-03
Job Type: Permanent
Job Level: Management
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Senior Front of House Manager - Upmarket Restaurant - Centurion
Take your hospitality career to the next level as a Senior Front of House (FOH) Manager at our client's upmarket, upscale restaurant in Centurion / Pretoria East. This is an exciting opportunity for an experienced hospitality professional with a minimum of 3 years' leadership experience in a fine dining or premium restaurant environment.
We are seeking a dynamic, results-driven leader who can deliver exceptional guest experiences, drive team performance, and ensure smooth day-to-day operations in a high-end dining setting.
Description
Key Responsibilities:
Leadership & Team Management
Lead and motivate front of house staff, ensuring high levels of professionalism, teamwork, and engagement.
Train, coach, and mentor team members and new hires to maintain consistent service excellence.
Oversee staff rosters, scheduling, and workflow, ensuring adequate coverage during peak service periods.
Operational Excellence
Implement and monitor standard operating procedures (SOPs) for opening, closing, and maintaining the restaurant.
Ensure adherence to food safety, hygiene, and sanitation standards.
Manage cash handling, petty cash, and waiter cash-ups with accuracy and accountability.
Conduct inventory management, stock rotation, and proper storage practices to optimize operations.
Guest Experience Management
Maintain the highest service standards to deliver memorable guest experiences.
Handle guest feedback, compliments, and complaints professionally and promptly.
Monitor restaurant ambiance, decor, and overall environment, ensuring a welcoming and inviting atmosphere.
Project & Performance Management
Plan, execute, and oversee special projects, campaigns, and promotional offerings.
Track and achieve daily, weekly, and monthly targets, finding solutions to meet and exceed business goals.
Minimum Requirements
Requirements
Minimum 3 years' experience in a managerial position, preferably in upscale or fine dining restaurants.
Strong team leadership, coordination, and motivation skills.
Knowledge of food safety, hygiene, and sanitation standards.
Experience in cash management, inventory control, rostering, and SOP implementation.
Exceptional guest experience focus, including complaint resolution and ambiance management.
Ability to plan and execute campaigns, promotions, and speciality offerings.
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Skills Required