Job Description

Job Summary
To provide comprehensive administrative leadership and support within the financial and wealth management environment. This role combines hands-on administrative duties with team leadership responsibilities, ensuring efficient operations, compliance with industry regulations, and superior client service delivery. The position requires a proactive, highly organized individual with strong communication, multitasking, and problem-solving skills.
Formal Education and Experience:

• National Senior Certificate (Grade 12 / Matric) - NQF Level 4
• 3-5 years' experience in a senior administrative or team leader role within the wealth management and financial services sector
• Proven track record in team leadership, office administration, and process improvement
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Fluent in Afrikaans and English (spoken, written, and read)
• Knowledge of FICA, FAIS, and financial industry compliance requirements
• Experience in project coordination or change management advantageous

Key Responsibilities:

• Administrative and Operational Support

• Oversee and participate in day-to-day administrative processes to ensure efficient and compliant operations.
• Prepare, edit, and distribute professional correspondence, reports, and documentation.
• Ensure all client documentation meets FICA and FAIS requirements.
• Handle confidential information and maintain accurate client and organizational records.
• Manage incoming calls and client correspondence promptly and professionally.
• Coordinate and prepare materials for client meetings and ensure accurate recordkeeping.
• Ensure office supplies, equipment, and vendor relationships are efficiently managed.
• Leadership and Team Management

• Lead, supervise, and develop the administrative support team.
• Allocate workloads, monitor performance, and provide ongoing mentorship and training.
• Foster a positive, collaborative, and accountable work culture.
• Conduct performance reviews and implement improvement plans where necessary.
• Support onboarding of new administrative staff and oversee continuous team development.
• Process Improvement and Compliance

• Evaluate and streamline administrative workflows for improved efficiency.
• Ensure adherence to internal policies, procedures, and regulatory standards.
• Implement best practices to optimize service delivery and client satisfaction.
• Assist in compiling performance reports and presenting insights to senior management.
• Client Relations

• Serve as a primary point of contact for clients and internal stakeholders.
• Demonstrate professionalism, empathy, and discretion in all client interactions.
• Manage client queries, complaints, and follow-ups in coordination with wealth specialists.
• Analyze client needs and provide informed, efficient responses under pressure.
• Maintain up-to-date and accurate client databases and communication records.

Compitant Candidates
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