Job Description

Senior ERP Developer - Bryanston

The frontline technical support professionals who receive and handle tickets. These professionals are responsible for providing customers with information, resolving tickets, providing specific consulting services, and escalating tickets to a higher level of support.

These professionals require greater technical skills and/or access rights than Level 1 Support. Theyre typically technical specialists and may also be responsible forparticipating in root cause analysis of problems. Understanding client requirements and develop customised solutions based on signed FRDs.

Tickets that are pertaining to developed or customised system functionality will require investigation and resolution.

OUTLINE OF JOB DUTIES

1. Technical Delivery related

Attend to assigned support tickets in a timely manner

Troubleshoot complex support tickets logged which are immediately escalated

Respond to support ticket within agreed SLA timeframe

Provide regular and timely client feedback

Ensure ticket handover is conducted from initial consultant handling the case by ensuring they had updated all details on DevOps

Determine if ticket pertains to system customisation or a development and requires a developer to further investigate

Provide feedback on assigned tickets every morning in F&O stand up

Inform support coordinator regarding next steps

Setup client meetings to investigate resolutions or solutions

Ensure ticket information is updated on DevOps

Participating in client meetings to gather business requirements and mapping to the solution capabilities

Performing gap analysis from requirements gathering to the solution proposed

Completing design/configuration of the Microsoft Dynamics 365 Finance and Operations and key third-party products

Producing project documentation such as Functional Requirements Document, Customization Specifications, User Acceptance Test Scripts, and End User Training

Building integrations to perform data conversion tasks and additional integrations based on requirements

Participating in all tasks relating to feature testing, solution testing, and user acceptance testing

Conducting end-user training for clients in a one on one, webinar, and classroom-style settings

Providing application guidance for clients

Assisting with escalation support for help desk

Obtaining and maintaining Microsoft Dynamics 365 certifications, as applicable

Understanding the development life cycle and supporting existing extensions

Senior developers must be able to lead and coach where necessary

Timely capturing of hours spent on support tickets

Provide user training to client where applicable as a resolution to a support ticket

Assist ERP development team with queries

Timely resolution and closure of support tickets

2. People and Skills Development

Research and Development

Study different areas of system to improve knowledge

Prepare for Dynamics 365 certifications not yet achieved

Improve knowledge on integration platforms for D365FO

Mentoring and knowledge share with extended ERP development team

3. Governance and Compliance Requirements

Align to company policy and strategy

Assist in driving ISO requirements and maintaining ISO certification

4. IT Service management

Perform effective administration, management & maintenance of all DevOps cases

Maintain oversight of all technical incidents and service requests in line with agreed service level agreements

Manage and maintain status, incident, service delivery status updating and ticket administration in DevOps

Deliver quality developments and customisations that address client requirements

Requirements

Relevant IT degree

4 years' experience with Microsoft Dynamics 365F&O

Microsoft 365 Certified: Microsoft Dynamics 365 Fundamentals MB-920

Microsoft Certified: MB-500

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