Job Description

Job Summary
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Luxury
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Private Members Club
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based in
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Umhlanga
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is looking for a
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Senior Duty Manager / Maitre d'hotel
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to host and manager all
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front-of-house operations
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, overseeing the
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guest experience
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, managing
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staff
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, handling r
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eservations
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and resolving
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issues.
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Key duties include
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welcoming guests, assigning tables
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, supervising
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waiters
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, ensuring dining
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room presentation
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and acting as a
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liaison
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between
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staff
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and
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guests
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to ensure
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satisfaction
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and a
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smooth operation
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.
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The suitable candidate will have strong
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leadership skills
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, excellent
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communication skills,
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attention to
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detail
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and the ability to
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work effectively
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under pressure in a fast-paced environment.
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Duties:
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Welcoming guests, assisting with seating arrangements, and addressing special requests or concerns.
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Recruiting, training, and supervising waitstaff, hosts, and other support personnel to maintain service standards.
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Managing the reservation system, confirming bookings, and optimizing table turnover.
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Ensuring the dining room is visually appealing, organized, and maintained to high standards of cleanliness.
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Liaising with the kitchen to coordinate menu specials, manage orders, and ensure smooth communication between departments.
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Handling guest complaints and issues promptly and diplomatically to enhance customer satisfaction.
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Requirements:
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Grade 12
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A formal qualification in hospitality management
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At least 5+ years' experience in a high end 5* environment
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Ability to motivate and guide staff, leading by example in a high-pressure environment.
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Excellent communication skills to interact effectively with guests and staff.
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Meticulous focus on details to ensure an impeccable guest experience.
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A friendly, polite, and accommodating nature to provide exceptional service.
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Strong organizational and planning skills to manage resources and staff effectively.
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Ability to make quick, effective decisions under pressure to resolve issues.
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Specialization in areas like wine, culinary arts, or event management is possible.
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