Job Description

Closing Date: 2025-11-14
Job Type: Permanent
Job Level: Management
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Senior Duty Manager - Luxury Safari Lodge - Eastern Cape
An exclusive 5-star luxury safari lodge in the Eastern Cape is seeking an experienced Senior Duty Manager to join their team. This exciting opportunity is ideal for a passionate hospitality professional looking to grow their career in one of South Africa's most breathtaking safari destinations.
Description
Our client, a renowned luxury safari lodge, is seeking a professional and hands-on Senior Duty Manager to oversee daily guest operations and uphold world-class service standards. The ideal candidate will bring a strong operational background, excellent leadership skills, and a commitment to delivering exceptional guest experiences.
You will be the link between guests and multiple departments, ensuring seamless communication, attention to detail, and operational excellence. This role requires a motivated leader who thrives in a dynamic lodge environment and can take initiative to maintain the high standards associated with luxury hospitality
Key Responsibilities

• Oversee all front-of-house and guest-facing operations.
• Coordinate communication between departments (housekeeping, kitchen, maintenance, activities).
• Manage guest relations and resolve any complaints or requests swiftly.
• Supervise and motivate lodge staff to deliver exceptional service.
• Maintain health, safety, and hygiene standards at all times.
• Assist with stock control, reporting, and shift planning.
• Uphold brand and operational standards in all aspects of lodge management.

Package

• Salary: R18,000 - R22,000 (depending on experience)
• Accommodation: Live-in available
• Meals: Provided on duty
• Start Date: November 2025

Minimum Requirements

• 3-5 years' experience in a senior supervisory or management position within a 5-star lodge or boutique hotel.
• Strong operational knowledge of lodge procedures and guest service standards.
• Exceptional leadership, organisational, and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Professional and presentable with a positive, proactive attitude.
• Valid driver's licence and own reliable transport.

Benefits
Live in available, meals

Skills Required