Job Description

Dream Hotels & Resorts is on the lookout for a Senior Credit Collection Manager to control and direct the group's Credit Collection function ensuring timeous collection of monies and recovery of outstanding debt. We are seeking an experienced, self-motivated individual who is able to introduce dynamic collection methodologies and who is able to inspire the collections team to reach their targets in a consistent and sustainable manner.

KEY PERFORMANCE AREAS:

• Strategic understanding:

• Is able to provide input into the group's strategic collections plan.
• Is able to understand, interpret and implement the groups strategic collection plan
• Manage a team to be able to do the following:

• Collection of outstanding loans, levies, and subscriptions in line with the company procedures and targets.
• Providing team feedback on team member performance and where necessary provide guidance on how to improve.
• Ensuring staff morale is maintained and positively encouraged while still achieving collection targets.
• Implement and ensure clearly defined roles and responsibilities.
• Assist team members in resolving debtors' queries
• Manage department turnover and apply consistency protocols

• Credit vetting of all new credit applications before contract acceptance in compliance with the company credit policy
• Authorise downgrades and cancellations as per company procedures
• Report and feedback on credit status on credit books
• Identify bad debt and manage
• Coordinate, distribute and control the groups monthly age analysis
• Analyse debtors' book on a monthly basis, interpret and report appropriately
• Assess risk weekly and propose corrective action where needed
• Assess membership profile to inform on the extent of risk
• Shortfall amounts determined, presented and seek approval for write-offs
• Compile comprehensive monthly management report and present to Directors
• Maintain compliance with regulatory bodies:

• Approve credit in terms of regulations prescribed by the NCA and CPA and other controlling bodies
• Handle queries from NCR pertaining to groups compliance and provide substantiating evidence where appropriate
• Submit quarterly report to the NCR

• Ensure compliance to groups administrative processes in relation to sales
• Work with the company's sales agencies as per below:

• Provide guidance and advise to sales teams regarding risky transactions
• Maintain high risk list and inform Agency accordingly
• Mediate internal conflict between Sales and the accounts department
• Identify and recover commission shortfalls from Agencies
• Check commission schedules and approve for payments

ESSENTIAL:

• BCom degree in Credit Management or equivalent qualification
• 5-8 years' experience in a credit environment
• Proficient in MS Office / Advanced Excel Skills
• A very strong understanding of current legislation pertaining to credit and risk
• Clear IT/Criminal record
• Ability to work in goal-oriented environment
• Risk Management and statistical skills
• Hospitality exposure will be advantageous

CORE COMPETENCY SKILLS:

• Ability to build sound team spirit/team
• Assertive and strong communication skills
• Attention to detail
• Ability to work under pressure and delegate tasks appropriately to team members
• Excellent problem analysis and decision-making skills
• Sound interpersonal skills
• Customer satisfaction orientation and sales competencies
• Ability to multi-task, follow through and re-prioritise to meet deadlines

Dream Hotels & Resorts