Job Description

Who are we: An internal digital advertising agency within a prominent multinational FMCG corporation.

Who are we looking for:

We are looking for a highly skilled Senior Community Manager to join our team. If you are self-driven, practice meticulous attention to detail and you are a very ambitious tech-savvy professional we would love to meet you! We expect you to be very experienced in Community Management and well-versed in social media, PR and promotional events.

Ultimately, you should be able to act as the face and voice of our amazing brands and manage all community communications in a professional, fast-paced and engaging manner.

What will you do:

• Drive engagement and conversations with the community that are conversationally led, relevant and xe2x80x98real-time.xe2x80x99
• Respond to customers in a timely manner based on set KPIs
• Monitor, respond, track and report on feedback and online reviews
• Identifying tactical and relevant opportunities to engage with the community daily
• Maintain the highest editorial standards for all copy and responses and ensure that it conforms to the evolving brand voice within the social playbook
• Consistently find new ways to creatively engage with our communities by identifying opportunities that are in line with brand tones
• Build strong relationships with customers, industry professionals and journalists
• Stay up-to-date with digital technology trends
• Assist with Always on and Cultural Calendar Creation when required
• Business Integration and collaboration
• Live event coverage
• Review the quality of responses from Community Managers
• Mentorship of Community Managers
• Track and monitor Community Managers KPIxe2x80x99s
• Support role and function to Social Media Managers

• Matric
• Higher Certificate/Diploma or relevant tertiary qualifications/certifications
• 3 + years in community management
• Live event coverage experience
• High understanding of social media and the platforms
• Proven work experience as a Community Manager or a very similar role
• Experience with planning and leading community initiatives
• Ability to identify and track relevant community KPIs
• Excellent verbal communication skills
• Excellent writing skills
• Excellent interpersonal and presentations skills
• Knowledge of online marketing
• Attention to detail, critical-thinker and problem-solver
• BSc degree in Marketing or relevant field

• Strong understanding of South African / African culture
• Must be confident and have clear passion points to be allocated according to brands
• Fun and energetic
• Able to work under pressure and deal with very high engagement rates
• Driven and clear understanding of KPIs and how to action them
• Have a self-starter mindset
• Self-motivated, organised and passionate
• Pro-active
• Ability to adapt and understand
• Confidence
• Ability to perform under pressure when crisis hits

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