Job Description

Role Purpose The successful candidate will act as the day-to-day liaison between insurers and designated commercial clients, delivering high-quality service and identifying opportunities for growth through cross-selling. The role demands strong technical underwriting knowledge, excellent client relationship skills, and the ability to manage renewals and risk exposure effectively.
Key Responsibilities
Underwriting & Client Servicing

• Provide prompt and professional service to clients in relation to their commercial insurance needs.
• Address coverage queries, conduct policy checks, and manage endorsements.
• Analyse contracts and exposures, ensuring clients are adequately protected.
• Support renewal processes in collaboration with Account Executives and marketing teams.
• Bind policies and handle all documentation in line with company standards.

Client Relationship Management

• Develop and maintain positive client relationships through regular communication.
• Educate clients on insurance coverage, exclusions, and risk exposures.
• Assist clients with appropriate coverage changes and risk mitigation strategies.
• Resolve queries related to claims or service issues efficiently and courteously.
• Identify opportunities for cross-selling within the existing portfolio.

Renewal & Compliance Processes

• Assist with marketing, negotiation, and analysis of alternative renewal options.
• Handle renewals independently where applicable, according to internal procedures.
• Ensure compliance with all FSCA and company requirements.
• Maintain accurate and up-to-date records for all client interactions and financial transactions.

General Administration

• Produce insurance certificates, policies, and other relevant documentation in a timely manner.
• Support the preparation of client insurance portfolios.
• Follow up on underwriting survey requirements and manage diary actions accordingly.
• Monitor client satisfaction and take appropriate steps to address concerns.

Candidate Profile Minimum Qualifications:

• Matric / Senior Certificate
• RE5 Certification (Essential)
• NQF Level 5 Insurance Qualification (120 credits, FSCA-recognised) - Essential
• Class of Business:

• Short Term Personal Lines - Essential
• Short Term Commercial Lines - Essential

Experience & Competencies:

• Minimum of 2 years' experience in commercial lines underwriting
• Proven track record of product-specific training (mandatory)
• Demonstrated compliance with CPD requirements (current cycle)
• FSCA registered Representative (no debarments or pending cases)
• Strong communication skills and client service orientation
• Proficiency in Microsoft Word, Excel, Outlook, and online platforms
• Bilingual proficiency is an advantage

This is an exciting opportunity for an experienced commercial underwriter to grow within a stable and respected organisation.