Job Description

Empowering Africa's tomorrow, together...one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Build high-performing, scalable, enterprise-grade Platform services & build capability in others to do the same. This includes but is not limited to applying critical thinking, design thinking and problem solving skills in an agile team environment to solve complex technical problems with high quality solutions & leading all phases of the development lifecycle to deliver against business requirements at an optimal cost to serve.

Platform Design, Deployment & OptimisationLeads development test and platform management, translating customer, business and technical requirements into components of a service Identify critical design areas, parameters and opportunity areas early in the development process and those that need improvement downstream Stay ahead of the curve on leading practice platform technologies and Incorporate research into solution design and deployment processes Develop lasting, innovative, simple platforms (including architecture when appropriate) to satisfy business and customer requirements and align with the long-term plan for the platform and broader technology objectives of: Self-service, testability, reusability, stability & resilience Apply deep technical expertise, design thinking & problem solving skills to solve complex technical problems and enable the teams to deliver high quality solutions Identify & Select the appropriate internal or external technologies to deliver the platform service Applies excellent judgement and identifies and continuously improves on development practices Develop solution design blueprints and validation collateral and facilitate alignment on solution blueprint and designs across the value chain Lead the planning and design of the platform delivery system and define associated tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete platform that meets KPIs Lead the development and deployment lifecycle for 'platform / platform components as a service' Design & implement test automation and ensure reusability across the teams Lead efforts to validate architectural, product or service solutions and innovations Continually develop initiatives to reduce and optimize operational costs & increase strategic & operational efficiency through solution designs Identify, develop & maintain platform standards and best practices, and drive adoption across multiple service teams Define and implement SLA, OLA & quality metrics, best practices, and patterns to be applied across the platform Strategically & operationally monitor Platform services to standard and proactively identify and mitigate risk Use production performance monitoring and customer data to make / inform technical design and implementation decisions Take full accountability for end-to-end platform quality, completeness and resulting user experience for the life of the product / service Use & test the platform regularly to deeply understand it and discover & implement ways to improve it Resolve issues throughout the life of the platform, including those outside of the immediate area of responsibility as needed; lead discussions with peers to take action to ensure the sustainable success of the platform Provide leadership within the business by developing innovative methods for measuring the customer experience, and use this data to identify and drive platform improvements Leverage systems & processes to measure, monitor and manage the performance of platforms ensuring ongoing optimization & cost to value for our businesses (think bank wide) Translate performance data into insights for technical service & solution improvement and enhancement (across technical teams) Align teams to service Improvement & innovation plan requirements and influence effective implementation Lead the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues. Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities Lead the resolution of service issues by analyzing and prioritizing data from stakeholders and directing efforts or applying deep subject matter expertise to restore service with minimal disruption to the customer and business Positively contribute to the design & evolution of Group Architecture, Infrastructure & associated technical standards for the organization where it makes sense to do so


Accountability: Financial & Cost Optimization, Risk & GovernanceTake full accountability for delivering an optimal Platform Engineering cost model Analyse operational cost data, identify cost-savings & efficiencies and influence the business to adopt these efficiencies across multiple service teams Understand & contribute to the delivery of an optimal cost : serve of Platforms as a service Create business cases & solution specifications for various governance processes (e.g. CTO approvals) Participate in incident management & DR activity - applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents Hold accountability for all risk associated with platform engineering decision making Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks Update & or develop & maintain all application documentation as per the organization technical standards and risk / governance frameworks


Accountability: PeopleCascade platform direction across teams and ensure team alignment on platform direction, performance objectives, plans and prioritization Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.) Assume one stop shop accountability for the right people in the right teams to deliver on our platform strategy (always!) Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services Seek out opportunities for collaboration across groups, ensure that cross-team commitments are set, and achieves scale in team work efforts by enabling the work of others Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment Identify and develop needed skills (self and others) in a way that is best-suited to the service design and that maximizes delivery efficiency Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution Conduct peer reviews, testing, problem solving within and across the broader team Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption) Perform primarily engineering (documentation, standards, guides, processes and procedures, solution design, life cycle management, support capacity management) tasks for the development and embedment of the Compute Storage and Backup services in the public Cloud + Strategically AWS
+ Secondarily Azure
In addition to engineering, perform Level 2 support for clients of the services in the public cloud Leverage automation skills in infrastructure as code tooling like Terraform, Git, GitHub, Powershell, Python to implement and maintain code for IaC, custom APIs, web reporting interfaces, and self-service portals. Write and maintain code in .NET C# plugins to manage and maintain Password Access Management integration with the Beyond Insight Password Safe Investigate the use of AI to enhance the Compute service offerings in general

Education and experience required:Education Bachelor's degree in Computer Science, Information Technology, or a related field Experience
5-7+ years of experience in cloud infrastructure management, particularly with platforms like AWS or Azure Experience in designing, building, and maintaining high-availability, scalable cloud environments
Technical Skills Cloud Platforms: Proficiency in AWS, Azure, or Google Cloud Platform Containerization: Experience with Docker, Kubernetes, and other container orchestration tools
Infrastructure as Code (IaC): Familiarity with tools like Terraform, CloudFormation, or similar CI/CD Pipelines: Experience with continuous integration and continuous deployment tools like Jenkins, Azure DevOps . Networking and Security: Strong understanding of cloud networking, security principles, and best practices Programming/Scripting: Proficiency in languages such as Python, Java, or PowerShell
Certifications (Optional but Beneficial) AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or equivalent certifications Soft Skills
Perform primarily engineering (documentation, standards, guides, processes and procedures, solution design, life cycle management, support capacity management) tasks for the development and embedment of the Compute Storage and Backup services in the public Cloud + Strategically AWS
+ Secondarily Azure
In addition to engineering, perform Level 2 support for clients of the services in the public cloud Leverage automation skills in infrastructure as code tooling like Terraform, Git, GitHub, Powershell, Python to implement and maintain code for IaC, custom APIs, web reporting interfaces, and self-service portals. Write and maintain code in .NET C# plugins to manage and maintain Password Access Management integration with the Beyond Insight Password Safe Investigate the use of AI to enhance the Compute service offerings in general

Education
Bachelor's Degree: Information TechnologyAbsa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised