Senior Clerk: Retention
Centurion, GP, ZA, South Africa
Job Description
We are looking for a customer orientated individual to join our Retention team. Under the direction of the Head, you will be responsible for ensuring that all monthly payments are allocated in a timeously manner and to maintain our policy holder's policies.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
Handling of daily telephonic and written queries. Investigate and processing of refund requests from policy holders and third parties. Processing of daily correspondence and discrepancy reports. Reconciliation of premiums received from institutions. Assist and train new personnel and report any training needs to the supervisor. Assist the supervisor with all un-allocated amounts on a daily and monthly basis. Contact institutions regarding the surplus or shortage amounts.
Grade 12 certificate. 2 - 3 years relevant experience (Long Term Insurance experience will be an advantage). You should be computer literate (MS Office). Good customer service orientated. Good communication and interpersonal skills. * Accuracy and figure orientated (reconciliations).
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Job Detail
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Job IdJD1502598
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCenturion, GP, ZA, South Africa
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EducationNot mentioned