Job Description

Role: Senior Catering Manager
Location: Hermanus Western Cape
Salary: TBC
What your days might look like:

• Steering a full kitchen and coffee shop operation -- no two days are ever the same
• Supporting your team with hands-on guidance and honest leadership
• Balancing the books, stock, and schedules while still making time for a customer conversation
• Coordinating functions that make people feel seen, celebrated, and cared for
• Overseeing customer accounts and ensuring efficient, accurate billing
• Keeping things clean, safe, and always up to standard -- from the laundry to the last cup of coffee
• Upholding food safety, hygiene, and quality standards
• Managing suppliers, deliveries, and budget controls with precision

Who you are:

• A seasoned leader with at least 5-8 years' experience in a similar senior management role -- ideally in a hospital, healthcare, or high-volume catering environment
• Strong understanding of kitchen operations, stock control, portioning, waste reduction, and menu costing
• Experience in running a coffee shop, with a focus on customer service, quality control, and daily operations
• Skilled in coordinating functions and events -- from planning to execution
• Knowledgeable in special dietary requirements and how to integrate them into menu planning and service
• Proficient in Point-of-Sale systems, stock systems, and general computer literacy (MS Office, email, basic reporting)
• Experienced in HR processes, including payroll, discipline, staff supervision, and performance management
• Familiar with labour legislation and basic Industrial Relations (IR) procedures
• Excellent communicator -- fluent in both English and Afrikaans
• Well-organised, solution-oriented, and calm under pressure
• Able and willing to work evenings, weekends, and public holidays
• A natural people-person who builds strong relationships with clients, staff, and suppliers
• Out-of-the-box thinker who thrives in environments where no two days are the same
• Must have a valid driver's licence and own transport
• A formal qualification in Culinary Arts, Hospitality Management, or a related field will be a strong advantage

Why this role matters: Because here, food is more than nourishment, it's connection. Service is more than duty, it's dignity. And we believe the right person in this role will do more than manage, they'll lead a team that genuinely cares.
If this sounds like your kind of challenge, don't wait. We're hiring soon, and we'd love to meet the person who reads this and thinks: this was written for me.