Job Description

Collaborate with stakeholders through individual engagements, business meetings, Agile sessions, or JAD sessions, to elicit requirements, for existing business problems/challenges using best practices.
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Role Purpose
Collaborate with stakeholders through individual engagements, business meetings, Agile sessions, or JAD sessions, to elicit requirements, for existing business problems/challenges using best practices.
Requirements

• At least 3-4 year IT/Business qualification
• Mandatory:

• 5+ years Insurance domain experience (Short Term Commercial)
• 7+ years' experience in Business Analysis
• Optional:

• IIBA membership (preferred)
• Certified Business Analysis Professional (CBAP) certification
• Industrial Engineering education/experience

Duties & Responsibilities

• Applying proper analysis in documenting both functional and non-functional requirements into business process maps, business requirement definitions and business requirements specifications, in-line with the business architecture framework and strategy around people, process, and technology, with a solid understanding of what the SLDC requires
• Determine, design, and facilitate the correct business solution for the stakeholder needs, by working with all relevant stakeholders and subject matter experts across all business functions, always putting the client first. Stakeholders are, but not limited to:

• Customers
• Business Owners
• Partners / Internal Services
• Other business units' representatives
• Architects
• Compile functional specifications from the business solution and use cases/scope items for developers using the business requirements, in collaboration with architects. Stakeholders are, but not limited to:

• Business Solutions Architect
• Peers
• Enterprise/solutions Architects
• Senior Developers
• Test Analysts
• Develop and model solutions by delivering use cases, activity and sequence diagrams based on the business solution required by the technical team
• Need to represent information in formats that all stakeholders can understand, based on the SDLC followed
• Modelling the data requirements to support the new solution on a functional level.
• Identify, investigate, and analyse problems faced by business on the current implemented solutions, understanding time and cost parameters and making innovative recommendations that will positively impact business. These would cover:

• Defining automation/enhancements/fixes of processes where needed
• Operational readiness and support
• Create and maintain required repositories including traceability and attribute matrices using Enterprise Architect tools.
• Thorough understanding of the existing and in progress implemented systems/technical capabilities and solutions that runs the business in its current state, with a primary focus on:

• Operating Model and Business Capabilities
• Re-usable components
• Custom components
• Vendor components
• Areas of Improvement
• Integration capabilities between components
• Identify re-usable opportunities/components in new/enhancement designs and ensure that we do not develop custom solutions if we should not, in consultation with the enterprise architect
• A mindset of Continuous Improvement of the current system/components
• Building strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Providing training and user manuals to users of a new system
• Leading scrum ceremonies, in the absence of a scrum master and product owner.

Competencies

• Strong Emotional Intelligence
• Customer/Stakeholder Relationships and Commitment
• Business Acumen / Strategic Thinking
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Teams
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Institutional Process Analysis & Redesign Thinking

Skills Required