Job Description

As our third-party due diligence business continues to grow rapidly, Control Risks is looking for a proactive and highly organized professional to play a key role in ensuring smooth project delivery and operational excellence. This position offers the opportunity to work closely with clients, internal teams, and external partners, helping to streamline processes, improve efficiency, and support our growth journey.
Key Responsibilities
Client Project Coordination

• Serve as the first point of contact for client task management, processing and recording client orders in our internal system.
• Escalate unclear or complex requests to the appropriate stakeholders.
• Support the team with day-to-day operational tasks and help resolve issues as they arise.
• Maintain and regularly update client-specific and general project trackers.

Financial & Administrative Support

• Assist with accurate preparation of client invoices and review incoming invoices.
• Generate internal and external reports on database usage.
• Manage the subcontractor purchasing process, including verifying data accuracy for purchase orders and supplier invoices.
• Contribute to the continuous improvement of purchasing and expense processes.

Stakeholder & Team Support

• Take operational ownership of key aspects of client delivery, including implementing contingency plans when needed.
• Draft and manage clear written communications with external stakeholders.
• Escalate technical issues and proposed solutions through appropriate channels in a timely manner.

Operational Excellence

• Maintain accurate and up-to-date client records and service tracking.
• Provide usage and performance reports and key project details to clients as required.

Requirements
Essential

• Excellent face-to-face communication skills
• Strong track-record of problem solving, including in a multi-stakeholder environment.
• Experience in Microsoft Office - especially Excel
• Experience in SharePoint and Microsoft Teams
• Attention to detail
• Excellent time management and prioritisation
• Confident to raise concerns and discuss solutions

Preferred

• Customer service and/or customer complaints experience

• Experience communicating remotely across jurisdictions via video call.
• Education or work experience in compliance or business intelligence sector
• Prior experience of using internal enterprise systems

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks SA is committed to employment equity. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the relevant employment equity plans and policies of the company. Control Risks SA retains the right not to make an appointment and to verify all information provided by candidates.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Skills Required