Job Description

ABD Consultants is seeking a

qualified and experienced Business Analyst

to support a key clients in delivering a multi-department business improvement and ICT systems enhancement project. The role focuses on

process analysis, requirements gathering, documentation, and solution design

by helping the organisations achieve greater operational efficiency, digital integration, and service delivery.

The appointed Business Analyst will be responsible for:

Requirements Gathering & Analysis:

Facilitate workshops and interviews to collect, document, and validate business requirements; design and propose solutions that meet organisational needs.

Process Mapping & Improvement:

Analyse existing workflows, document business processes, identify inefficiencies, and recommend improvements aligned with best practices.

ICT Systems & Integration Support:

Collaborate with ICT and business units to define functional and non-functional requirements, and support system integration initiatives.

Project Support & Documentation:

Prepare Business Requirements Documents (BRDs), functional specifications, use cases, and assist with User Acceptance Testing (UAT) and change management activities.

Reporting & Advisory:

Provide progress updates, risk assessments, and advisory reports to management, including recommendations for ongoing improvement.

Minimum Requirements

Minimum

5 years' experience

as a Business Analyst in medium to large organisations. Proven expertise in

business process re-engineering

, ICT system analysis, and project documentation. Excellent stakeholder engagement, facilitation, and communication skills.

Relevant qualification

in Business Analysis, ICT, Information Systems, or related field.

Professional certifications

(advantageous): CBAP, BABOK, PMI-PBA, or PRINCE2 Agile. Experience in or understanding of

public sector processes

(advantageous).
Applicants to ensure that all relevant documents are certified. (Degree, Diploma, Certifications etc)

Successful applicants will be contacted in 6 weeks from the closing date of the job listing. If you are not contacted within those 6 weeks, please consider your application unsuccessful.

About ABD Consultants

ABD Consultants is a South African ICT consulting and digital transformation firm specialising in

Business Analysis, ICT Advisory, Process Reengineering, and Automation Services.

We work with both public and private sector clients to streamline operations, optimise performance, and enable technology-driven transformation.

Job Type: Full-time

Education:

Diploma (Required)
Experience:

Business Analysis: 5 years (Required)
License/Certification:

PRINCE2 Agile, CBAP, BABOK, PMI-PBA Certificate (Preferred)
Work Location: Hybrid remote in Cape Town, Western Cape

Application Deadline: 2025/10/22