Job Description

Our client in the telecommunication sector is looking for a Senior Business Analyst - BSS & Consumer Experience on a contract duration of 6 to 12 months.
Job Summary: We are seeking a Senior Business Analyst with deep expertise in Business Support Systems (BSS) and a strong track record in delivering solutions that enhance consumer-facing products and services. The ideal candidate will act as a strategic partner between the business and IT, driving the analysis and implementation of BSS capabilities that directly impact customer experience, service delivery, billing, and product lifecycle management.
This role is instrumental in shaping and optimizing how digital and telecom products are packaged, sold, billed, and supported for millions of consumers.
Required Qualifications & Experience:

• Bachelor's degree in Business, Computer Science, Information Systems, or related field (Master's preferred).
• 7+ years of business analysis experience, with at least 3 years in telecom or consumer services leveraging BSS platforms.
• Proven experience working on consumer-facing platforms integrated with BSS systems (e.g., self-care apps, e-commerce, online billing).
• Solid understanding of telecom or subscription-based service models, particularly customer acquisition, onboarding, usage, billing, and retention.
• Expertise in requirements elicitation, process modeling (BPMN/UML), and stakeholder management.
• Familiarity with agile frameworks (Scrum, SAFe) and tools such as JIRA, Confluence, Visio, and Figma.
• Ability to communicate complex technical concepts in a clear and consumer-focused manner.

Preferred Skills & Knowledge:

• Experience with platforms such as Amdocs, Netcracker, Oracle BRM, Ericsson BSS, or similar.
• Knowledge of customer journey mapping, digital user behavior analysis, and CX optimization.
• Understanding of APIs, data integration, and middleware systems that enable BSS and front-end connectivity.
• Telecom industry knowledge and familiarity with TM Forum frameworks (eTOM, SID) are a plus.
• Exposure to data privacy and compliance regulations affecting consumer data (e.g., GDPR, POPIA).

For more information please contact:
Matshidiso Moabelo