Job Description

CAREER OPPORTUNITY
Our Client has a one year contract opportunity for a Senior Business Analyst. The role is embedded in the one of their core teams and supports the companies strategic initiatives across inwards and outwards value streams.
ABOUT the project
The Team is responsible for maintaining and evolving companies core contract management system, which governs all contracts, technical accounts, and processing. The system is central to Company operations:

• Contract Lifecycle Management: Creating, modifying, and terminating contracts across inwards, outwards, and industry portfolios
• Processing: Managing process from initial loading to final payment authorization, including suspense account handling and underwriting confirmation
• Financial and Regulatory Reporting: Supporting actuarial pricing, reserve calculations, and compliance with internal audit and regulatory standards.
• Data Integrity and Automation: Ensuring accurate ingestion of external files, maintaining party records, and automating internal covers for operational efficiency.
• System Modernization: Preparing the platform for cloud migration, upgrading backend components, and aligning with Company Group cybersecurity standards.

In addition to its core responsibilities, the team also supports various peripheral products:

• Quote: A quoting platform that facilitates deal structuring and pricing
• JDE Integration: Seamless financial processing and reconciliation between their new system and JDE systems
• Reporting Infrastructure: Currently supported via QlikView, with ongoing development of datamarts to enhance underwriting and finance operational reporting
• Process Optimization: A number of Lean Six Sigma process improvements are scheduled to begin in September.
• Cloud Migration: The backend systems are actively transitioning to cloud-based architecture to improve scalability, performance, and maintainability.

KEY RESPONSIBILITIES

• Consult with business to identify problems and opportunities
• Conceptualize solutions and develop business cases
• Analyze and model business processes and data requirements
• Validate that requirements and solutions meet strategic and project objectives
• Elicit, document, and maintain business and functional requirements across multiple projects
• Plan, structure and organize work to ensure successful, timely delivery and to preserve institutional knowledge
• Participate in QA, UAT, demos, and training
• Investigate production incidents and change requests
• Collaborate with project management, change management, training, design, development, and testing teams AI, robotics), and Change Management.
• Comply with company policies, standards, and methodologies
• Stay current on industry trends in short-term insurance, reinsurance, and digital environments
• Contribute to monthly reporting and statistics

QUALIFICATIONS AND EXPERIENCE

• IT Degree or related diploma, analysis or information/technology systems, e.g. B. Comm Informatics, B.Sc. Comp Sci. or B.Eng. or Act Sci major.
• Project management qualification
• Relevant Business analysis qualification
• 8 plus years' experience as a Business Analyst in Financial Services servicing high volume transactional software.
• Solid working knowledge of Sql (read, execute Sql coding)
• Advanced Excel and Power Query experience
• Extensive experience in Data analysis and visualization
• Applied working knowledge of Large Language Models (CoPilot, etc.)
• Advanced Excel, Power Queries and working SQL query experience.
• Familiarity with Atlassian tools (Jira, Confluence) advantageous
• Experience in agile environments (Scrum, product backlogs, user stories)
• UML and BPMN experience are essential
• Enterprise Architect and knowledge of case tools is essential
• Experience with

• Leading/mentoring a team of analysts in a competency
• Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories
• Cost estimation, budget management, target setting, building business cases, defining benefits
• Requirements elicitation, workshop facilitation, conducting demo's and
• communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization.
• Building presentations, creating visual representation of requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture
• Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
• Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams
• Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results.
• Experience in the following areas will be advantageous

• Short term insurance or financial services industry or short-term/property and casualty inwards reinsurance
• Data analysis, defining data and analytics requirements and report writing
• Customer journey mapping, user impact analysis or use of process modeling methodologies and tools
• Managing projects as well as project management techniques and methodologies
• Digital environment
• Defining standards, principles and new ways-of-working

BEHAVIOURAL COMPETENCIES AND SKILLS

• Able to build, translate, and share the direction, purpose and strategic goals of the organisation in order to engage and motivate others towards achieving these
• Strong analytical and problem-solving ability
• Strong customer service orientation and collaborative interpersonal style
• Strong agile Scrum experience and the ability to leverage agile at scale including the use or adoption of related new or existing tools, methodologies and frameworks
• Strong leadership, negotiation and influencing skills
• Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment
• Business acumen with thorough knowledge and understanding of business, process and technology environments
• Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience
• Ability to facilitate workshops, assess various opinions and recommend an acceptable solution/requirement/action, understand how to translate various business needs into clear requirements and capture key requirements from detailed discussions
• Ability to take ownership, lead and initiate action, facilitate decision-making, define next steps and drive actions to completion
• Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external
• High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology
• Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment
• Ability to plan, organize and manage own workload and timelines aligned to project plans
• Emotional intelligence
• Team player with ability to work independently as well as collaboratively
• Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology

COMPETENCIES

• Client focus
• Cultivates Innovation
• Drives Results
• Collaborates
• Flexibility and adaptability
• Change leadership
• Trend Analysis
• Business Analysis
• Research
• Project Oversight
• Reporting and Administration

Should you require additional information, please do not hesitate making contact.

Skills Required