Job Description

Qualification and Experience Required:

• IT Diploma/Degree
• ITIL v3 Foundation certification preferred
• Veeam or Rubrik Backup certification
• 3-6 years experience in the backup environment using Rubrik and Veeam
• 3+ years hands-on experience designing, deploying, and maintaining large backup and restore environments.
• Strong knowledge and experience with backup and restore principles and design.
• Knowledge of UNIX and Microsoft operating systems as it pertains to backups and restores.
• Knowledge of SAN based backups and restores

Responsibilities:

• Responsible for implementing backup policies at a customer.
• Create business recovery plans, developing data backup processes, solving technical issues.
• Provide 1st and 2nd level problem management and resolution for the backup of hundreds of servers using multiple backup utilities, the tape libraries and drives.
• Maintain guides and procedural documentation.
• Provide On-Call support for backup job failures, user restore needs, and tape, tape drive and tape vaulting issues.
• Coordinate with the SAN Team to test and implement new backup requests.
• Responsible for schedule/workload balancing, management of media, including the tape vaulting process and media management related activities.
• Participate in projects for new software/hardware implementation.
• Develop and execute new processes and procedures relating to the backup utilities.
• Develop and administer Computer Operator training and training documentation relating to the operational functions of backup utilities

Functional Support:

• Perform daily backup and restore administration, maintenance, troubleshooting and monitoring functions.
• Perform upgrades and migrations for backup and restore hardware and software.
• Troubleshoot issues with regards to backup and restore environments.
• Perform additional backup and restore related duties as required.
• Proactively address performance issues as it relates to the backup solution and its associated components.
• Provide resolution of issues and provide post-mortem review and analysis.
• Configuration review of existing architectures and designs
• Provide solution to any complex IT related challenges in the organization.
• Creating comprehensive technical documents
• Monitor backups and restore status in reference to performance as well as usage and trends analysis.

Project Manager:

• Work on critical backup and restore related projects
• Plan, design, and implement networked systems, including configurations; support/troubleshoot network problems; coordinate with vendors for installation of such items as Servers, Operating systems, application; projects implementation; providing training and assisting with project

Evaluate and Improve:

• Have interaction and communication with differing levels of management including meetings, presentations, and authoring detailed technical documentation
• Help evaluate new products and provide system engineering recommendations based on analysis.
• Perform regular IT audit to discover areas of weaknesses and fortify them.

Reporting & Continuous Improvement:

• Keep up with trends in the constantly evolving information technology industry.
• Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
• Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required.

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