Senior Associate French Speaker

Johannesburg, GP, ZA, South Africa

Job Description

About Us



Quantanite is a top-tier Business Process Outsourcing (BPO) provider, delivering high-quality, innovative solutions in a fast-paced and dynamic environment. We are committed to excellence, client satisfaction, and cultivating a high-performance culture that drives our continued success.



About the Role



We are looking for a dedicated and detail-oriented French-speaking Customer Service Representative to join our team supporting a well-known brand in the home decor and lifestyle sector. You will serve as the first point of contact for customers, providing exceptional service and support through multiple channels.



Key Responsibilities


Respond to customer inquiries via phone, email, and live chat in French and English. Assist customers with order placement, product information, delivery tracking, returns, and general inquiries. Resolve customer issues in a timely, empathetic, and professional manner. Escalate complex cases to appropriate internal teams when necessary. Accurately document customer interactions using internal systems. Stay updated on product knowledge, promotions, and company policies to provide consistent service.


Requirements


Fluency in French (C1-C2 level) and English (B2 or higher), both written and spoken. Previous experience in customer service, contact centers, or related fields preferred. Strong communication and interpersonal skills. Ability to handle difficult situations with professionalism and empathy. Proficient with computer systems and customer service tools (e.g., CRM platforms, ticketing systems). Detail-oriented and able to multitask in a fast-paced environment.


Legal and Documentation Requirements


Candidates must hold a valid work permit or have the legal right to work in the country where the position is based. *

Proof of

residency

,

identification

, and

employment eligibility documentation

will be required as part of the recruitment process

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Job Detail

  • Job Id
    JD1458564
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, GP, ZA, South Africa
  • Education
    Not mentioned