Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.



Role Purpose of the Senior Associate Operations-PROCUREMENT

Execute Master Data Management processing responsibilities within WNS contracted scope of work

Perform day-to-day MDM processing responsibilities within following Performance Measurement dimensions (BAU criteria)

Achieve monthly accuracy score of 99.5% for all individual processing tasks performed Achieve monthly TAT score of 100% for individual processing

Zero instance of repeat processing error (identical error type) during a rolling quarterd.

Not more than 1 escalation during a rolling quarterC.

Additional Dimensions (Above and Beyond)

Refresh of Process SOPs/WIMs/Process Checklists with all recent process changes xe2x80x93 once in every quarter

Active participation in 1 Community of Practice (CoP) session xe2x80x93 from building of content and delivering process training to Sourcing/End User Community; once every quarter

Ideate and implement 1 Process Improvement / Automation / Re-engineering initiative (E2E) bi-annually

Uptake 2 Adhoc Reporting tasks within MDM function

Qualifications

Grade 12

Procurement and/or Sourcing Certification-Advantageous

Sound knowledge of SAP (all modules) and Ariba platforms

Strong communication skills (both written and verbal)

Relevant experience, specifically in areas such as Procurement MDM, Sourcing and Purchasing processes.

Must have worked in a client facing environment for 2 years.

Preferred Process improvement experience (Lean Six Sigma methodologies)

Exposure to Automation technology

WNS Global Services