William Mtsweni
Job Family
Investment Banking
Career Stream
Strategic Research and Analysis
Leadership Pipeline
Manage Self: Professional
Job Purpose
To manage and oversee strategic and operational functions for CSSB by advising stakeholders on products, solutions, procedures and systems to meet business objectives.
Job Responsibilities
Manage business systems by working with the squad/s, making the necessary changes and enhancements
Plan system enhancements and manage backlog - innovation, prioritisation
Work with stakeholders to ensure business systems are performing optimally
Ensure that systems and processes are operational and in line with external and internal audit requirements
Build and maintain relationships with clients and service providers (internal & external)
Support the business (drive/lead and participate) - BAU, projects, Ad Hoc initiatives and Industry initiatives
Drive and participate in product development by liaising with stakeholders
Ensure new procedures/operating model blueprints are completed prior to rolling out initiatives
Share information and knowledge with stakeholders' peers through meetings and discussions
Manage the Service Level Agreements by ensuring that deliverables meet clients' expectations
Engage internal stakeholders through regular communications and ongoing networking sessions
Ensure continuous improvement goals are achieved by creating an environment whereby self and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement
Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams
Compile management and strategic reporting
Conduct micro and macro research as requested
Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees
Preferred Qualification BSc or BCom Degree
MBA will be an advantage
Minimum Experience Level 5 years in operational environment, 2 of which must be in analytics and strategic planning
Additional Technical / Professional Knowledge
Business administration and management
Change management
Client service management
Communication Strategies
Diversity management
Strategic planning
Technical / Professional Knowledge
Data analysis
Governance, Risk and Controls
Industry trends
Microsoft Office
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Decision-making process
Business Acumen
Behavioural Competencies Aligning Performance for Success
Building Partnerships
Decision Making
Business Acumen
Guiding Team Success
Planning and Organizing
- Please contact the Nedbank Recruiting Team at +27 860 555 566
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