Job Description

Position Reports to: Manager: Business Systems
Division: Enterprise Design - Enterprise
Location: Head Office Lehae La SARS, Pretoria
Advert Closing Date: 05 August 2025
About the Position
SARS is looking for an innovative, highly skilled, suitably experienced and results-driven Senior Business Analyst with sound judgement and strong business acumen who will meaningfully contribute towards our higher purpose and service delivery to align with the SARS strategic objectives.
Job Purpose
To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and utilising technology to add value to business, whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
Relevant National Diploma / Advanced Certificate (NQF 6) Information Technology or Business Management with 3-4 years' experience within a Customs and Excise (Operations, Policy and Processes and Systems) environment, of which 1-2 years is at knowledge worker level.
OR
Senior Certificate (NQF 4) AND 6 years' experience within a Customs and Excise (Operations, Policy and Processes and Systems) Environment, of which 1-2 years is at knowledge worker level.
Minimum Functional Requirements

• Preference will be given to candidates with a minimum of 4 years' experience in a Customs and Excise environment (Operations, Policy and Processes and Systems) as well as an IT background/education.

Job Outputs:
Process

• Knowledge of Customs and Excise Registration, Licensing and Accreditation systems, processes and procedures.
• Knowledge of Traveller Management and Authorized Economic Operators.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Assign incident inventory.
• Review of assigned inventory on incident management console.
• Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
• Replication of defect in testing environment and finding suitable workaround.
• To compile User/Functional Requirements Specifications and prioritize production system change request/s.
• Interdepartmental peer-to-peer liaison with business partners, internal and external development partners.
• Log a production system change request on incident management console.
• To provide End-user education and training.
• Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
• Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
• To provide exceptional customer service support to other teams and all operational areas within SARS.
• To maintain and support new and existing applications.
• To contributes towards the refinement of polices, processes and procedures.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Undertake information gathering and analysis of data within set guidelines to report related information to business.
• Gather, plan and manage data for test automation purposes.
• Identify candidate business processes or scenarios for automated test cases.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• To perform trend analysis in relation to incident management inventory.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Customer Relationship Management
• Efficiency improvement
• Functional Policies and Procedures
• IT Business Analysis
• Relationship Building
• Reporting
• System Thinking

Compliance Competency

• GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.