Job Description

Job Summary
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Luxury
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Lodge Collection
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based in
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Randburg
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is looking for an experienced
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Senior Africa Travel Specialist
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to
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design
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and
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sell
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complete
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travel experiences
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for discerning guests visiting
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Southern and East Africa.
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This role blends expert
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itinerary planning
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with proactive
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sales engagement
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, requiring a deep
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understanding
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of the region, a passion for
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guest service
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and a strong ability to
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convert leads
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into
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bookings
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that drive revenue growth.
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Duties:
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Travel Coordination & Planning:
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Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with Collection properties and independent lodges / hotels.
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Pro-actively engage with prospective guests to convert enquiries into confirmed bookings.
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Promote upselling and cross-selling opportunities across Collection properties and experiences.
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Maintain current and comprehensive knowledge of Collection properties, including rooms, locations, layouts and services.
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Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.
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Sales & Revenue Generation:
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Meet or exceed monthly and annual sales targets through direct bookings.
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Track and report on sales performance, conversion rates and revenue metrics.
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Identify new business opportunities and contribute to the development of sales strategies and campaigns.
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Build and maintain strong relationships with high-value clients.
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Booking Management & Administration
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Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.
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Confirm all bookings via email in a timely manner.
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Manage reservation files from inception through guest departure
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Financial Management:
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Ensure timely payment collection for reservations
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Submit monthly reconciliations for bookings and financial breakdowns
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Guest Services Excellence
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Resolve guest complaints promptly and professionally
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Ensure all responses and proposals exceed Collection Concierge standards with accuracy and brand alignment
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Follow up with guests post-travel to ensure satisfaction
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Professional Development
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Attend educational trips and trade events as required
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Contribute to departmental profitability through excellent service delivery
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Requirements:
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Grade 12 certificate
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Degree or Diploma in Tourism or Hospitality
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Minimum 8 years of experience in a similar role with proven sales performance, preferably with an inbound tour operator
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Hospitality/Tourism industry experience
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Proficiency in MS Office, Tourplan, Res Request
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Comprehensive knowledge of Southern & East Africa travel
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Excellent command of English language and communication skills (essential)
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Strong time management and self-discipline
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Proactive approach with initiative and creative flair
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Team player with positive attitude, enthusiasm and emotional control
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Strong commercial acumen and ability to close sales.
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Experience working with sales targets, KPIs and CRM systems.
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Confident negotiator with excellent interpersonal and persuasion skills.
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