Job Description

The Faircape Group is a dynamic and diverse organisation with interests spanning Healthcare, Retirement Holdings, Telecommunications, Utility Management, Infrastructure Installation, Property Management, and more.
We are seeking a proactive and detail-oriented Senior Administrator to join our Inpower Management and Water Utility Solutions divisions.
At Inpower and WUS, we deliver reliable, compliant, and forward-thinking utility solutions to clients across Cape Town and beyond. You will work within a highly structured support environment, backed by an experienced internal team that includes meter readers, electrical technicians, engineers, and utility specialists, all bringing a wealth of hands-on knowledge in this sector.
This role is ideal for someone with a strong administrative foundation and a keen eye for detail, who thrives in a fast-paced, high-volume environment while knowing they are supported by a knowledgeable, collaborative team. If you enjoy working with data, billing, and utilities, and value both accountability and support, this is an excellent opportunity to grow within a specialised and well-resourced environment.
Why Join Us?
At Faircape, we value our employees and offer a range of benefits, including:

• ? Above market-related salaries - we pay for excellence high
• ? Quarterly performance bonuses - your hard work deserves to be rewarded!
• ? Long service leave - we appreciate and recognize your dedication.
• ? Onsite Barista - enjoy free, barista-made coffee! ?
• ? Subsidised vending machine snacks - quick energy boosts when you need them.
• ? Discounted internet (ISP) packages - stay connected at a reduced cost.
• ? Fixed flexi-time (06:30 - 18:30) - supporting work-life balance.
• ? Subsidised parking - making your commute hassle-free.

If you're looking for growth, challenge, and career development in a dynamic environment, apply today!
Key Responsibilities
Customer Support & Query Resolution

• Handle customer queries related to consumption and charges.
• Respond to email requests from Portfolio Managers and internal departments.
• Process special billings and prepaid voucher requests.

Smart Meter Management

• Extract and analyze billing information from smart meter systems.
• Investigate and resolve billing discrepancies.

Municipal Account Administration

• Maintain accurate records of municipal invoices.
• Verify, analyze, and reconcile municipal invoices.
• Submit water meter readings to CoCT when required.
• Resolve municipal account queries efficiently.

Prepaid Vending System

• Register and manage prepaid meters.
• Generate prepaid tokens and replacement vouchers when requested.
• Extract reports and assist with prepaid system administration.

Financial Reporting & Budgeting

• Prepare monthly reconciliation reports for water and electricity management.
• Investigate variances and discrepancies in financial reports.
• Assist in budget forecasting and ad hoc financial calculations.
• Ensure accurate billing adjustments and contract updates.

General Administration

• Maintain organized records, ensure contracts are up to date, and verify billing accuracy.

Qualifications, Experience & Profile

• Matric (essential) | Financial qualification advantageous
• Background in finance, utility finance administration, or billing-focused roles (utility experience beneficial but not essential)
• Strong Excel capability with the ability to analyse, reconcile, and validate data accurately
• Proven financial acumen, including exposure to reporting, reconciliations, billing analysis, and basic budgeting
• Demonstrated ability to identify discrepancies, investigate variances, and resolve issues independently
• Confident working with metering data, tariffs, and usage-based billing within structured systems

Skills & Attributes

• Highly analytical and detail-driven, with a natural problem-solving approach
• Technically competent, comfortable working across spreadsheets, Google Workspace, and financial systems
• Clear and confident communicator, able to engage professionally with internal teams and customers
• Self-assured and accountable, confident in own judgement and execution
• Thrives in a fast-paced, high-volume environment with multiple priorities
• Service-oriented, with a strong commitment to accuracy, consistency, and customer confidence

Specific Requirements

• Clear health record
• Clear criminal record
• Clear credit record
• Contactable written references

Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 06h30 and 18h30.
With centrally located and modern offices just across from Cavendish in Claremont, Faircape offers a competitive salary.
To see more about Faircape and what we have to offer go and look at our informative website
Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.

Skills Required