Job Description

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
Role Purpose/Business Unit:
To actively facilitate the delivery of business services by adhering to Devops processes that meets or exceeds service levels of the technologies that support Vodacom's business
Your responsibilities will include:

• Service Management: General

Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes.

• Service Management: Customer Experience and Performance

Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.

• Systems Management - Service Transition

Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively.

• Service Management: Risk and Control

Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.
The ideal candidate for this role will have:

• Matric / Grade 12 essential.
• 3+ years experience with Number Portability in the Telecoms.
• 2 years' experience in an IT Operations environment is essential.
• GSM related experience is highly desirable

Core competencies, knowledge and experience:

• ITIL Service Management Framework
• Service Operations
• Service Transition
• CRM
• Provisioning - Number Portability Specific

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 03 September 2025.
The base location for this role is Century City.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Commitment from Vodacom
Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

Skills Required