Job Description

The CRM Team is looking for an

Account Manager

to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. This is hybrid position.

What will you be doing

Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer. Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI. Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.) Be an expert on the monday.com platform, with a deep understanding of our capabilities and value. Consult with customers on their internal processes and challenge leaders to drive change across their organization. Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com. Partner with others at monday.com to ensure successful account management and surface customer inputs back.

Requirements

5+ years of B2B SaaS sales, account management or consulting experience working with large, enterprise-level accounts (> 50-150K ACV) Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting Prior experience in Strategy consulting - advantage Strong customer-facing and presentation skills with the ability to establish credibility with executives Superb written and verbal communication skills * Positive attitude, empathetic, and energetic