Job Description

Role Overview





The Account Manager manages assigned projects and/or clients, including relationship, financial, and reputational management of the account(s);delivering on our values, vision, and performance requirements.



The role is responsible for overall account administration, working closely with internal teams, inspiring and driving the client portfolio to provide excellent service, and managing the delivery of an exceptional creative product that meets and exceeds brand expectations.





Competencies


Self-motivated, flexible, and possess mental agility to work in an agile and fast-paced environment Good interpersonal, communication, presentation, time management, and organizational skills Fully conversant in all Microsoft applications Professional, articulate, confident, curious and self-reliant Must be committed to continuous learning and development




Duties





Client Management:


Assumes responsibility for the smooth and efficient running of the account(s) - operationally, creatively, and financially and for inspiring the highest standards and ensuring quality agency output Has a good understanding of the client's business and the key broader factors, challenges, and trends shaping their market and categories, leveraging these insights and knowledge to engage in broader business dialogues Writing inspiring and accurate briefs / debriefs and displaying a keen interest in the conceptualizing of the work and development of campaigns Actively manages project/job timelines, client queries, expectations, and requirements and timeously red flags any challenges of delivery by monitoring progress on work outputs Builds strong and enduring relationships with clients and making a positive impact on our business and theirs Driving a culture of creativity and making an impact within the agency Ensure that contact, status reports, marketing communication, etc are compiled and distributed timeously Assisting seniors on the portfolio with assigned tasks and deliverables

Finance:


Working understanding of client contract / retainer / in-scope / out-of-scope / WIP / forecasting of client billing / income budgets Assists with timeous and accurate billing processes, ensuring that preparation and presentation of accounts are executed, invoices are checked against quotes and budgets, and all CEs / POs are billed timeously and before jobs are closed Contributes to good financial management, growing projects, managing scope creep, and assisting with meeting overall profit margins and targets Ensures timesheets are always up-to-date and accurate

Operations:


Builds respect and loyal commitment of team members, other departments, and of the agency as a whole Champion the agency's philosophy of brilliant basics and imaginative provocation Report to line manager on client health, financials, operational challenges and opportunities Contribute by effecting innovation that builds a positive agency culture and work environment through collaboration and knowledge sharing


Qualifications & Experience


Qualification in relevant field Must have a minimum of 3 years of working experience in the marketing, advertising, digital, or communications industry Must be an adrenaline junkie with high attention to detail and ability to manage multiple projects Must possess a good understanding and experience in advertising, strategy, and production processes * Has a working knowledge of the ASA Advertising Code and Consumer Protection Act?