Job Description

Senior Account Manager - Client Success (US Optometry)

Company:

LaunchOD

Type:

Remote

Clients:

US Optometry Practices

Experience Required:

5-8+ years DIRECTLY relevant experience

About LaunchOD

LaunchOD is a performance-driven growth system for optometry practices in the United States.
We do not sell "marketing." We deliver

appointments, systems, and accountability

.

This role is

mission-critical

.
You will be the

primary point of contact

for our doctors and the

bridge between strategy, execution, and results

.

If you are not polished, mature, calm under pressure, and exceptional with clients --

do not apply

.

Role Overview

As a

Senior Account Manager

, you will be handed a

live book of LaunchOD clients

. Your responsibility is to:

Maintain

trust, confidence, and clarity

with doctors Run professional client meetings (Zoom / phone) Translate campaign data into

clear, compelling stories

Coordinate with Meta & Google Ads specialists Ensure clients understand

what is working, what isn't, and why

Most importantly:
Make it

obvious

that LaunchOD is executing correctly
Make it

clear

when results are being limited by client non-compliance with the system

This is not customer support.
This is

client leadership

.

Core ResponsibilitiesClient Communication & Leadership

Be the

primary contact

for assigned US optometry clients Conduct regular: Zoom meetings Phone calls Strategic email and text follow-ups Set expectations, manage emotions, and control the narrative Handle objections, frustration, and questions with confidence and calm

Reporting & Presentation

Gather performance data from: Meta Ads Google Ads CRM / booking systems Work with internal specialists to understand: Lead volume Cost per lead Show rates Conversion gaps Present results in a way that is:

Clear

Professional

Visually clean

Easy for doctors to understand

Make reports look

excellent

-- not confusing, not defensive

Internal Coordination

Meet regularly with: Meta Ads team Google Ads team Operations / automation team Identify issues early and escalate appropriately Ensure the execution team has the feedback they need

Accountability & System Compliance

Reinforce LaunchOD's system and process Clearly and professionally explain: When results are strong ? why When results are weak ? what is NOT being followed Protect LaunchOD from blame caused by: Poor lead handling Missed calls No follow-up Non-compliance by the doctor or staff
This must be done

firmly, respectfully, and confidently

.

MUST-HAVE REQUIREMENTS (NON-NEGOTIABLE)Experience

5-8+ years

in a

DIRECTLY related role

, such as: Senior Account Manager (agency) Client Success Manager Strategic Account Lead Agency Project Manager with client ownership Experience working with

US clients

Experience managing

performance-based services

Experience presenting results to business owners or professionals

Communication

Perfect spoken and written English

Executive-level presence Calm, confident, and emotionally mature Able to explain uncomfortable truths

without conflict

Professional Maturity

Mature in judgment, communication, and responsibility Takes ownership Does not panic, deflect, or make excuses Understands client psychology and expectation management

Technical & Work Setup

Reliable wired internet (minimum 20-30 Mbps) Backup internet Backup power Professional, quiet environment Comfortable on long Zoom calls with US professionals

Availability

Must be available during

US business hours

EST / CST / PST overlap required

Nice to Have (Strong Advantage)

Experience in: Healthcare, optometry, dental, or medical marketing Familiarity with: GoHighLevel (GHL) Google Ads Meta Ads CRM pipelines and reporting Experience managing

difficult or high-expectation clients

Compensation

Premium pay for the right candidate Performance-based incentives Long-term leadership role as LaunchOD scales

HOW TO APPLY (VERY IMPORTANT)

To be considered, you MUST submit:

Resume (PDF)

Video application (3-5 minutes)

covering: Your relevant experience (specific roles, not general claims) Types of clients you've managed How you handle underperforming accounts How you explain results when clients are not following the system Why you believe you are suited for a senior, client-facing role

No video = no review. No exceptions.

Final Warning (and Invitation)

This role is

not for juniors, assistants, or order-takers

.
It is for someone who can

own relationships, control narratives, and protect the brand

.

Part time to start and then full time after 90 days.

Job Types: Full-time, Part-time

Pay: R17000,00 - R32000,00 per month

Expected hours: 20 - 40 per week

Work Location: Remote