Job Description

About Us

Thorburn Security Solutions is seeking a dynamic and highly motivated Security Manager to oversee and manage key client sites across Cape Town, Durban, Nelspruit, Bloemfontein and Gauteng. This role combines operational security management with key account responsibilities, ensuring strong client relationships, compliance, and service delivery excellence.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients

reduced costs, risk and complexities

together with

increased quality, efficiency and productivity

. We specialise in

Catering

,

Facilities Management

,

Cleaning and Hygiene

,

Pest Control

,

Protection

,

Energy

,

Procurement

,

Workspace Design

,

Engineering, Remote Camps

, and more.

Developing our people

- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.

DOWNLOAD OUR ONE-PAGER

to find out more about who we are in a nutshell.

Duties & Responsibilities

Manage and oversee security operations across designated sites in Cape Town, Durban, and Gauteng. Act as the primary point of contact for clients, ensuring service delivery meets contractual obligations. Build and maintain strong client relationships, ensuring high levels of customer satisfaction. Monitor compliance with PSIRA regulations, company policies, and client-specific requirements. Conduct site audits, risk assessments, and security reviews to maintain operational standards. Lead, mentor, and manage site supervisors and security teams to drive performance. Prepare and present operational and compliance reports to senior management and clients. Identify opportunities for service improvement and business growth. Respond to incidents, emergencies, and client escalations as required. Hold regular meetings with the service providers and ensure that reports are prepared to assist the Security Director during contract review meetings ISO 18788; 9001; 14001 & 45001 -SOMS, Quality, Environmental and Health & Safety Standards
Adhere to the Thorburn Health and Safety Environmental and Quality (SHEQ) Management System's Policies and Procedures as applicable to this position Ad Hoc

Skills and Competencies

Proficient in Time and Attendance systems, including employee rostering, shift scheduling, and reporting. Strong working knowledge of the

CIIMS system

for incident management, reporting, and data analysis. Good understanding of

HR practices

, including disciplinary and grievance procedures. Sound knowledge of

Industrial Relations (IR)

and relevant labour legislation. Client-centric with strong customer service orientation. Analytical thinker with good problem-solving and decision-making abilities. Highly organised with the ability to manage multiple sites and priorities. Integrity, professionalism, and accountability in all actions. Ability to work independently and under pressure.

Qualifications

Matric / Grade 12 (essential). Valid driver's license and own reliable transport. Grade A PSIRA Registration (valid and up to date). Minimum of 10 years' experience in security management / key account management (multi-site preferred). Tertiary qualification in Security Management, Risk Management, or related field (advantageous). Excellent computer literacy - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Sound knowledge of Time and Attendance systems, CIIMS system, HR processes, and Industrial Relations (IR) practices. Strong leadership and people management skills. Excellent communication and negotiation skills (verbal and written). * Willingness to travel nationally (Cape Town, Durban & Gauteng).