Job Description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world's leading logistics and mail company.
We are one of the world's largest employers, operating in over 220 countries and territories. We are Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We are number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you will be working for a global company that is focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we are looking for...
Security & BCM Lead: Africa
Role Outline

• To adapt and coordinate the implementation of DSC Regional Security and Business Continuity Management (BCM) policies and standards within the respective country.

• Deliver fundamental Security and BCM objectives of protection for people, physical and customer assets, sensitive information, and public reputation.

• Reduce risks exposure through the implementation of unified DHL Security and BCM standards, driven by risk classification and country-specific audits.

• Provide management and leadership for Security and BCM teams at country level.

Key Tasks

• Develop and implement country Security and BCM standards, policies and Security & BCM programs in line with regional standards and DHL and Global requirements.

• Manage and review investigative Security & BCM related incidents within area of responsibility and report metrics, trends and root causes to line management.

• Ensure roll-out in country of risk assessments, audit and training programmes.

• Ensure holistic view of costs and costs control between business and main budgets and Loss & Recovery statements.

• Ensure customer value through optimised Security & BCM performance.

• Manage investigations into theft, fraud and DHL Policy breaches, coordinating with law enforcement agencies where necessary.

• Active participation in local business and Security/BCM networks to stay informed about trends and best practices.

• Continuous improvement of processes and the knowledge/implementation of relevant technologies and infrastructure.

• Support implementation of business projects, project planning, Security & BCM solutions and costing/raising of new or existing sites.

• Balance short-term and long-term priorities involving team and/or other functions or business units.

Key Accountabilities

• Achieve DP DHL Security & BCM standards and cooperation of DSC country management for successful roll-out.

• Reduce losses and security incidents and security-related claims.

• Identify BCM risk levels and gaps and identify corrective action progress reported.

• Cost efficiency and resource optimisation.

• Positive customer feedback and Security/BCM seen as a business differentiator.

Responsibilities
Customer

• Manage customer complaints regarding security incident and BCM concerns.

• Assist/advice local customers on Security & BCM issues and measures.

• Provide Security & BCM advice/assistance to country sales and business management.

• Provide support to regional Security & BCM management and local business/Champions.

• Provide monthly metrics on Security & BCM events, programs and projects to management.

Stakeholder

• Develop relationship with law enforcement and legal and regulatory bodies.

• Develop and maintain relationships with site management and operations personnel in the area of responsibility.

• Develop relationship with country management to promote Security & BCM as added value.

• Develop relationships with other BU security management and regional, global teams.

• Relationships with sales organisation.

Process

• Security & BCM documented, developed and implement processes and procedures; maintain program integrity.

• Risk classification, assessment and audit programme active for the country.

• Security & BCM awareness and Security & BCM training programmes implemented.

• Security incident reporting, investigation and trend analysis.

• Processes in place for implementation of Security & BCM standards with sub-contractors and any new projects.

• Assist on installation/procurement of any technical security equipment for upgrade of new builds.

• Develop and maintain evacuation plans for the cluster; train and maintain awareness with plan participants.

• Ensure team understand Security & BCM policies and procedures, including those pertaining to evacuation.

• Ensure team are aware of the strategy, direction and priorities of the department.

People Management

• Ensure continuous development of team members (if applicable).

• Support Region and/or Cluster Head of Security & BCM on specific and project requirements and KKO.

• Develop, maintain and support country Security Nominees/BCM Champions roles.

Measurement Criteria / KPIs

• Monthly Profit / Customer Bias review.

• Business safeguarding.

• Business support/non-technical.

• Business awareness.

• Monthly report.

• Criminal, legal, regulatory updates.

• Business Security & BCM awareness.

• Increased production of Security & BCM strategy, good practice identification.

• Promotion of Security & BCM.

• Audit results / Monthly reports / Incidents (recoveries) / staff training.

• BCM agreements, policy implementation, standards, compliance and audit results.

• MTIL / MPIP / IEOS / Development plan.

Qualifications & Experience
Education:

• Relevant academic qualifications (BA/BSc level or higher) in Security, Criminology, Risk Management/Analysis, Business Continuity, or another relevant field.

• Relevant certification in Security achieved through professional bodies.

• Business Continuity Management (BCM) certification from a recognised awarding body such as CBCI, BTEC, or an equivalent qualification is highly desirable.

• Strong analytical skills, with experience in Excel or Power BI, including analytical thinking and problem-solving capabilities.

Experience:

• Preference for a minimum of 5 years' experience in a similar division.

• Working experience in managing indirect team members across various countries.

• 3-5 years' experience in multi-country security management, with a minimum of 1-2 years in the logistics field.

• Preference for a minimum of 2 years within Supply Chain, Logistics, or Transportation Security.

• Good knowledge of Supply Chain (warehousing and transport) business operational procedures.

• Working experience in project management.

• Working experience in managing location-specific risks and incidents (e.g., riots, industrial strikes, hijackings).

• High level of investigative skills and understanding of criminal and labour law, with the ability to apply knowledge during investigations and hearings.

• Adaptive ideas and approaches that encourage teamwork internally and externally.

• Knowledge of available local Security and Health & Safety technologies and infrastructure, and the ability to integrate them effectively into DHL's Security and Health & Safety framework.

• Preference for at least 5 years' experience and in-country or regional (Africa) knowledge.

Functional Competencies

• Good knowledge and understanding of Supply Chain business operations, including warehouse and transport environments.

• Takes personal responsibility for the quality and timeliness of work, consistently delivering results with minimal supervision.

• Strong focus on results and desired outcomes, with the ability to identify required actions and proactively take appropriate steps to get the job done.

• Conveys clear, timely, and persuasive verbal and written messages to positively influence the thoughts and actions of others.

• Demonstrates strong investigative capability by identifying root causes, using data and information logically to assess issues, evaluate options, draw conclusions, and make informed decisions or solve practical problems.

• Delivers clear, convincing, and well organised presentations.

• Promotes a free flow of information and communication throughout the organisation.

• Listens actively and encourages open expression of ideas and opinions.

• Always maintains a positive outlook and projects confidence, even when under pressure.

• Responds constructively to change and ambiguity.

• Realistically appraises own strengths and weaknesses, pursuing continuous learning and self-development.

• Develops teams and talent with diverse capabilities.

• Accurately appraises the strengths and areas of improvement of others.

• Provides constructive feedback.

• Develops successors and talent pools.

• Understands customers' needs and is prepared to go the extra mile.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.

• Develops and delivers high quality / innovative products, services, or solutions.

• Focuses on customer needs and gains their commitment.

• Gains management / colleague support to meet customer needs.

• Ensures strategies / plans are aligned and reflect others' views.

• Develops strategies / plans aligned to broader organizational strategy.

• Communicates strategy.

• Establishes clear, challenging, and achievable objectives.

• Aligns resources and the organization within own area of responsibility to achieve objectives.

• Regularly reviews and communicates progress against objectives and adjusts as needed.

• Champions continuous improvement and innovation.

• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.

• Provides employees, colleagues, and business partners with candid and regular feedback.

• Provides employees with development opportunities.

• Supports employees with career opportunities.

• Inspires others to develop themselves.

• Conveys a clear sense of personal goals and values.

• Actively seeks feedback to improve performance.

• Develops new skills and modifies behaviours based on feedback.

• Takes personal responsibility for career and development.

Languages
English - verbal and written.

Skills Required