Job Description

Job Advert Summary

The InstallerNet scheduler is responsible for coordinating and managing the scheduling of all installation, repair, and maintenance activities across Optix product ranges. This role ensures that all jobs are efficiently planned, tracked, and completed within deadlines, while maintaining clear communication between clients, installers, and internal teams. The Scheduler plays a key role in supporting operational efficiency and delivering excellent customer service through accurate scheduling and effective administrative management.

Minimum Requirements

Matric Proven admin or assistant experience. Excellent time management skills and ability to multitask and prioritize work. Attention to detail and problem-solving skills. Excellent writing, typing and verbal communication skills. Proficiency in MS Word, MS Excel and MS Outlook. Good communication and organization skills. Must be a team player and be flexible. Positive and calm attitude. Follow instructions as given by Management.

Duties & Responsibilities

Responsible to efficiently plan and co-ordinate new installations, de-installation, re-installation, repairs and health checks for all Optix clients on all Optix products ranges where required. Ensure successful implementation and repair services of all Optix product ranges within all client organizations. Address technical issues that may arise during deployment or repair work and escalate where required. Ensure daily feedback is provided to Optix Logistics. Promptly processing new and existing tickets generated by the ticket system, ensure it is updated at all times and completed within the given timeframe by Management. Combine InstallerNet SA Stats on a weekly basis. Perform related duties as assigned or as Management requires. Follow all InstallerNet SA and workflow. Update and Fitment Centre invoices, when needed. * Manage the flow of stock to and from technicians and 3rd parties, ensuring accurate tracking, accountability, and timely reconciliation.