Job Description

Management Level

Senior Associate

& Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.




As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

As a Process Analyst at the Senior Associate level within PwC's South Africa Technology & Innovation Centre (SATIC), you will be a key driver of operational effectiveness and alignment across the organisation. This role requires expert analysis, design, and optimisation of business processes that support SATIC's transformation agenda.

Summary:

As a Process Analyst you will play a key role in analysing , documenting, designing, and improving SATIC Business processes . You will partner closely with our Senior Manager and business stakeholders to identify process improvement opportunities, define project scopes, document requirements, and ensure smooth implementation of changes. Your work will support the moderni s ation and efficiency of SATIC operations and change initiatives within the organi s ation.

Qualifications / Certifications required:

Bachelor's degree in Business Administration, Human Resources, Organisational Development, or a related field. Proven ability to map "as is" and "to be" business processes

Experience

and competencies

required

Bachelor's degree in Business Administration , Industrial Engineering, Human Resources, Organi s ational Development, or a related field. Minimum 2 - 4 years' experience in business process analysis, preferably supporting Business or A dministrative functions. Strong ability to understand and document business processes and translate them into clear, actionable outputs. Familiarity with business process modelling tools (e.g., Visio, Lucid C hart) and techniques. Solid understanding of operations, policies and process design is desirable but not mandatory. Proficient communication skills, with experience facilitating workshops and engaging stakeholders at all levels.

Responsibilities of role:

Key Responsibilities

Business Process Analysis:

Review, map, and analyse business- related organi s ational processes to identify inefficiencies and improvement opportunities. Use process modelling tools (such as MS Visio or Lucid Chart) and techniques (e.g., flowcharts, swim - lanes) to document "as is" and "to be" process states clearly. Lead process workshops and interviews with stakeholders to ensure comprehensive understanding and input.

Project Support & Scope Definition:

Collaborate with Business Unit leads to define and document project scopes, obj ectives , a nd deliverables across multiple internal SATIC initiatives. Assist in breaking down complex change activities into manageable workstreams and process changes. Support prioriti s ation and alignment of projects with business strategy and organi s ational goals.

Requirements Gathering & Documentation:

Capture detailed business requirements, system interactions, and policy needs related to various business processes. Develop clear and structured documentation (e.g., business requirement documents, process guidelines, user manuals). Ensure traceability between business needs, process changes, and technology or policy implementations.

Stakeholder Engagement & Communication:

Act as a liaison between business , IT, line managers, and external vendors to facilitate communication and coordinate activities. Present process findings, change impacts, and project progress to diverse audiences at various levels. Assist in change management activities by preparing communication collateral and training materials.

Continuous Improvement:

Promote a culture of process discipline by recommending best practices and monitoring implementation of changes. Analy s e post-implementation outcomes to validate effectiveness and identify further enhancements.

Desirable skill sets

include:

Excellent communication, interpersonal, collaboration and conflict resolution skills Analytical mindset Project management and strategic planning capabilities Ability to influence stakeholders and drive change Agile, resilient, and innovative approach to problem-solving Leadership and Influence Strong written English skills Problem Solving and Decision Making Adaptability and Resilience Strong O rganisational and Planning Skills

Role related attributes:

Leadership: Capable of leading projects/programs and driving change management, fostering a high-performance culture . Effective Communicator: Facilitates clear dialogue and engages stakeholders across all levels. Results-Oriented: Delivers measurable results with a focus on quality and efficiency. Problem Solver: Diagnoses complex problems and implements sustainable solutions. Adaptable and Resilient: Thrives in dynamic environments and adapts to shifting priorities. Collaborative Team Player: Fosters an inclusive and cooperative work environment. Organised and Detail-Oriented: Manages time and resources efficiently, ensuring accuracy. Ethical and Compliant: Upholds integrity and ensures compliance with policies and regulations.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

January 10, 2026