Job Description

To collaborate with relevant Squads to provide input into pre-project planning, defining project scope and suitable methods of implementation which contribute to the successful delivery of projects.

Job Responsibilities

• Build and maintain credible relationships with stakeholders through professionalism and quality of advice and feedback
• Ensure understanding of client needs through active participation in project planning meetings and volunteering support during task allocation
• Respond to customers with the appropriate level of urgency and take ownership in ensuring that customers' expectations are met
• Support implementation of new processes, systems and policies
• Work with the SAP Senior Implementation Specialist and SAP Implementation Manager to develop customised Implementation plans based on project requirements
• Communicate identified system or process issues timeously to the Testing Team and relevant Squad
• Actively share knowledge and learnings within the team
• Prepare training documentation (SAP Process Procedures), communications and SAP updates for affected Users
• Communicate changes/updates to affected Users by way of facilitated sessions, e-mails or other methods, as determined by the project plan
• Facilitate and record User sessions for project related changes (where appropriate) and publish them on the website for reference
• Prepare, distribute and publish communications relating to urgent system issues/requirements on behalf of Shared Services and SAP CCoE
• Publish documentation, project communications and User session recordings on a central website
• Provide timeous and effective post Go-live Project support to clients
• Market the website to create awareness and ensure that it is easily accessible by relevant Users
• Maintain the website to ensure that it is continually up to date and is of a professional standard
• Plan, prioritise and manage own work and time to achieve project deliverables
• Continually develop core skills, cross functional expertise and business knowledge
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

BCom / BA / IT

Minimum Experience Level

3 - 6 years

SAP System Knowledge; Writing and Presentation skills; Collaboration and Building relationships; Business Acumen

Technical / Professional Knowledge

• SAP System Knowledge
• project management principles and methodologies
• Client Service and Stakeholder Management
• Company/Division/Cluster/Business Unit specific business knowledge
• Problem solving skills
• Communication Strategies
• Change management
• Business writing skills
• Relevant software and systems knowledge
• Business consulting and facilitation skills

Behavioural Competencies

• Customer Focus
• Work Standards
• Collaborating
• Building Partnerships
• Communication
• Technical/Professional Knowledge and Skills

Please contact the Nedbank Recruiting Team at +27 860 555 566

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