Job Description

Responsibilities
Receive, assess and allocate JIRA requests
Drive delivery of system related tasks against agreed priorities and deadlines
Ensure periodic client cadences for alignment, prioritization and escalation activities
Ensure adequate resource levelling in response to backlog and incoming JIRA requests
Ensure adherence to release, incident and SAP change management procedures
Ensure audit compliance in user access and change management
Where applicable, ensure all SAP legislative changes are addressed
Ensure all system upgrades and maintenances activities are planned and successfully delivered
Ensure alignment with SAP CoE governance, procedures and principles and other applicable SGT standards
Act as a support expert to system analysts when designing system changes
Design and validate a complex architecture and ensure successful implementation
Provide recommendations and guidance on the SAP S/4HANA platform and tools
Understand the business processes for which any solution architecture is being developed
Influence SGT IT Strategies ensuring collaborative alignment
Identify, assess, and solve complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
Closely follows the strategic direction set by senior management when establishing near-term goals
Interacts with senior management on matters where they may need to gain acceptance on an alternate approach
Manage interactions and delivery with third parties contributing to the overall solution
Oversee, manage and support a team of SAP Finance Systems technical experts
What will make you successful in this role?
Qualification
Bachelor's degree or Diploma, preferably in Computer Science, Information Systems or related
ITIL Certification or similar
Knowledge
Advanced knowledge of SAP service delivery principles
Advanced knowledge of planning deliverables i.e. timelines and resources
Technical knowledge of SAP S/4HANA on-premise FI, CO, PS, MM, SD, EAM, MDG
Technical knowledge of SAP Data Services will be advantageous
Technical knowledge of SAP Insurance Analyzer will be advantageous
Advanced knowledge of system change management processes preferably using JIRA or similar
Understanding Waterfall methodology
Understanding Agile methodologies will be advantageous
Understanding SAP ABAP and FIORI will be advantageous
Skills
Ability to interpret and interrogate written requirements specification documents
Ability to prioritize tasks
Ability to deliver in accordance with strict deadlines
Ability to negotiate with various stakeholders
Ability to maintain delivery momentum
Excellent interpersonal and communication (written and verbal) skills
Strong analytical skills
Strong problem solving
Strong written and verbal communication skills