Job Description

We are recruiting for an

SAP C4C Consultant

role, on a 26-months contract. The incumbent will be responsible for providing third-line support, implementing change requests, and delivering system enhancements within the client's SAP environment. The client is

based in Johannesburg;

however, the consultant may perform support

remotely.

Key Responsibilities

Provide

3rd line support

for incidents and change requests raised by the ERP COE team, ensuring resolution in line with the organisation's Change Management process. Perform system configuration, enhancements, and implementation of approved change requests, including preparation of required documentation (configuration rationale, functional specifications, test documentation). Deliver

proactive maintenance and innovation

by sharing updates on SAP C4C and broader SAP product innovations, upgrades, and best practices. Participate in

projects and ad-hoc services

, including:
+ Business process assistance and optimisation
+ Training of super users and knowledge transfer to ERP COE Consultants
+ Guidance on SAP C4C and SAP best practices
+ System optimisation and strategy recommendations
+ Infrastructure assistance, including capacity planning for future state
Support the implementation of new

SAP functionalities

within agreed project hours. Produce regular

status reports

, providing updates on logged incidents, system changes, service quality, and progress against SLAs. Attend scheduled

status meetings

with stakeholders to present progress, discuss challenges, and propose improvements.

Minimum Requirements

Diploma or higher qualification in Information Technology, Computer Science, or related field.

Recent and valid SAP Certification

(SAP C4C / SAP Sales & Service Cloud). Minimum of

6 years' experience

as an SAP Consultant with at least 4 years focused on SAP C4C (Cloud for Customer). Strong understanding of the

SAP Solution Manager, Change Management processes, and 4-tier system landscapes

. Experience in incident management, configuration, functional specification writing, and system testing. Knowledge of

SDLC methodologies

(Agile, Waterfall). Ability to conduct user training, facilitate knowledge transfer, and produce high-quality documentation. Strong communication, stakeholder engagement, and consultative skills.

Nice-to-Have Skills

Exposure to broader

SAP modules and integration

with C4C. Familiarity with

SAP strategy and infrastructure planning

. Experience in public sector or large enterprise ICT environments. For more information please contact:

Dimpho Bogopa