Job Description

SALON RECEPTIONIST (Back-Up Beauty Therapist) - must be a qualified Beauty Therapist

MIDRAND - JHB, Gauteng (South Africa)

Starting Date: A.S.A.P / 01 February 2024

Reports to: Director

TRADING HOURS & SHIFTS:

• Monday - Friday 09:00 - 17:00
• Closed on major public holidays

PACKAGE POTENTIAL & COMPANY BENEFITS:

• R7,000 - R10,000 Basic Salary per month (NEGOTABLE based on your experience)
• 10% Services Commission (after doubling basic) R1+
• 10% Retail Commission from R1+

QUALIFICATIONS | SKILLS & EXPERIENCE REQUIRED: * A recognized Beauty / Somatology qualification (e.g., CIDESCO, CIBTAC, ITEC or equivalent).

• A minimum of 3 years' experience in a spa or beauty salon environment.
• Demonstrable expertise in a wide range of beauty treatments.
• Exceptional interpersonal and communication skills.
• Understanding and application of client service principles.
• Up-to-date knowledge of beauty industry trends, products, and wellness strategies.
• Certification in specialist areas and product houses (e.g., aromatherapy, reflexology, electrolysis) would be an advantage.
• Proven experience as a Receptionist and Backup Beauty Therapist within the beauty industry.
• Comprehensive understanding of a broad range of salon services and beauty treatments.
• Exceptional organizational skills with the ability to multitask in a fast-paced, client-focused environment.
• Outstanding attention to detail, strong problem-solving abilities, and superior communication skills.
• Proficiency in basic computer applications, including Word, Excel, and PowerPoint, as well as salon management software and appointment scheduling systems.
• Knowledge of and adherence to health and safety regulations and best practices within the beauty industry.
• Flexibility to work evenings, weekends, and holidays as required.
• Good interpersonal skills and be a team player willing to go an extra mile.
• Great financial management skills and be trustworthy and accountable.

Key Responsibilities:

1. Operational Excellence

• Oversee the reception area, ensuring high standards of cleanliness, orderliness, and overall ambiance.
• Manage appointment schedules efficiently to ensure maximum staff utilization, minimize client waiting times, and enhance overall client satisfaction.
• Foster relationships with suppliers to ensure a steady supply of top-quality products and state-of-the-art equipment.
• Conduct periodic inventory checks, manage product stock

2. Front of House duties

• Oversee front desk operations, greet clients warmly, and manage phone calls professionally.
• Handle bookings, cancellations, and rescheduling of appointments in an efficient manner.
• Provide excellent customer service, answering inquiries and providing information about our services via emails, social media and other forms of electronic communication.
• Assist in maintaining the cleanliness and organization of the reception area.

3. Client Relations & Care:

• Foster a warm, welcoming atmosphere that prioritizes client comfort and satisfaction.
• Handle customer inquiries, concerns, and feedback promptly and professionally, always aiming to exceed client expectations and uphold our reputation for excellence.
• Ensure that all treatments and services are conducted with the utmost care, quality, and adherence to established protocols.

4. Other (Back-Up Beauty Therapy)

• Act as a Backup Beauty Therapist, stepping in to deliver a wide array of treatments such as facials, massages, waxing, etc., adhering to professional standards of health, safety, and hygiene.
• Provide personalized consultation and advice to clients about skincare routines, recommend appropriate products from our retail line, and answer any questions they may have.+
• Continuously update your knowledge and skills to ensure the delivery of the latest, most effective beauty treatments.

Please note: This job description provides an overview of the responsibilities and qualifications of the Receptionist and Backup Beauty Therapist. Additional tasks and duties may be assigned as required to ensure the smooth operation of our beauty salon.

MF Spa & Beauty Placements