Job Description

iqbusiness is seeking to employ a Forecast Data Manager on a 12-month contract to collaborate with an international client from our offices in Welgemoed, Cape Town, Northern Suburbs. This is a hybrid role (3 days on-site; 2 days WFH).
The Forecast Data Manager is responsible for maintaining the integrity and usability of our Salesforce database to support alumni and donor engagement. This role requires hands-on experience with Salesforce (ideally in a nonprofit context), strong data analysis capabilities, and a proactive approach to problem-solving. The Forecast Data Manager will ensure accurate data entry, generate meaningful reports, and collaborate with staff and volunteers to optimise workflows and support initiatives such as alumni events and donor stewardship. This role combines technical expertise with people-focused support, making it central to delivering reliable, insightful, and empowering data solutions across the organisation.
Key Responsibilities:

• Manage and optimise alumni and donor records in Salesforce, ensuring accuracy and consistency.
• Support alumni clubs, communities, and events with accurate data, mailings, and attendance tracking.
• Handle donor data entry, gift processing, pledge reminders, and matching gifts, while building automated stewardship journeys and maintaining the integrity of all donor records.
• Generate segmented lists, reports, and dashboards to provide actionable insights.
• Onboard and train staff and volunteers on Salesforce, troubleshooting issues and supporting adoption.
• Lead system updates and migrations, ensuring smooth transitions.
• Stay ahead of Salesforce features and fundraising tools to recommend and implement improvements that enhance alumni and donor engagement.

Skills required:

• Hands-on Salesforce experience, ideally in the nonprofit sector.
• Strong data analysis and reporting skills, with the ability to build actionable dashboards.
• Ability to design, implement, and manage efficient CRM processes.
• Excellent organisational skills and attention to detail.
• Project management and problem-solving abilities.
• Advanced MS Office proficiency
• Familiarity with email marketing tools is a plus.
• Strong communication skills and discretion when handling sensitive or confidential information.

Skills Required