Job Description

Job Title:

Sales Trainer

Location:

Woodstock

Department:

Sales / Training & Development

Reports To:

Sales and Training Manager

Type:

Full-Time

Job Summary

We are seeking an experienced and energetic

Sales Trainer

to join our team. The ideal candidate will be responsible for delivering and evaluating training programs that develop and enhance the sales capabilities of our call centre agents. This role plays a key part in driving performance, improving conversion rates, and ensuring consistent, high-quality customer interactions.

Key Responsibilities

Develop and deliver engaging sales training programs for new hires and existing staff Conduct onboarding sessions and refresher training focused on product knowledge, sales techniques, objection handling, and CRM systems Evaluate agent performance and provide targeted coaching based on performance metrics and call monitoring Collaborate with sales leadership to align training content with campaign goals and business targets Maintain training documentation, and manuals Monitor training effectiveness and adapt content based on feedback, performance trends Provide ongoing support and mentorship to sales agents to help them meet KPIs.

Required Skills & Qualifications

Proven experience as a Sales Trainer, Sales Coach, or similar role in a call centre environment Strong understanding of consultative and value-based selling techniques Excellent presentation, facilitation, and communication skills Ability to coach and motivate others with empathy and clear direction Familiarity with CRM systems, call monitoring tools, and platforms Strong organizational and time-management skills Comfortable working in a fast-paced, target-driven environment.

Key Competencies

Sales Acumen Coaching & Mentoring Adaptability Problem-Solving Collaboration Performance Orientation Emotional Intelligence.
Job Types: Full-time, Permanent

Pay: R45000,00 - R50000,00 per month

Work Location: In person